Telemarketing Sales Manager - Real Estate

Business Umbrella; Sharjah; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Telemarketing Manager to lead a dynamic team. In this pivotal role, you will monitor and review team performance, ensuring compliance with policies while motivating telemarketers to achieve their goals. Your expertise in sales, customer service, and leadership will drive the success of the telemarketing department. If you possess excellent communication skills and a knack for training and developing talent, this is the perfect opportunity to make a significant impact in a thriving environment. Join a forward-thinking company that values your contributions and offers a platform for professional growth.

Qualifications

• Proven ability to motivate and manage a team effectively.
• Strong organizational skills and attention to detail required.

Responsibilities

• Oversees daily workflow and scheduling of telemarketing staff.
• Conducts performance evaluations and handles discipline as needed.

Skills

Verbal Communication

Written Communication

Sales Skills

Customer Service Skills

Interpersonal Skills

Negotiation Skills

Supervisory Skills

Leadership Skills

Organizational Skills

Attention to Detail

Education

Managerial Experience

Tools

Microsoft Office Suite

Job description

Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.

Requirements

• Hires and trains telemarketers.
• Oversees the daily workflow and scheduling of telemarketing staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Excellent interpersonal and negotiation skills.
• Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.

Required Experience:

Manager