Telemarketing Director | Dubai, UAE | In-Office

Telemarketing Director

Non-disclosed Dubai, United Arab Emirates

Job Responsibilities:

1. Develop and implement the telemarketing strategy to drive lead generation, client acquisition, and revenue growth.
2. Recruit, train, and manage a high-performing telemarketing team focused on client acquisition and retention.
3. Set clear KPIs and performance targets for the team, ensuring they meet or exceed objectives.
4. Ensure telemarketing scripts and sales pitches align with regulatory guidelines and best practices.
5. Monitor call quality and provide feedback to enhance client communication and engagement.
6. Work closely with the sales teams to convert leads into active traders.
7. Provide regular reports to senior management on telemarketing performance and business impact.

Job Requirements:

1. Minimum 7 years of experience in telemarketing, sales, or business development, preferably in the Forex (FX) / CFD trading industry.
2. Proven experience leading and managing telemarketing or sales teams in a fast-paced financial services environment.
3. Strong leadership, coaching, and people management skills.
4. Excellent communication, negotiation, and client-handling skills.
5. Ability to analyze sales data and optimize strategies for better performance.
6. Proficiency in CRM and lead management tools (e.g., Salesforce, HubSpot).
7. Bachelor’s degree in Business, Finance, Marketing, or a related field.
8. Additional certifications in Sales Management or Financial Markets are a plus.
9. Fluent in English; additional languages (such as Spanish, Arabic, Mandarin, or Hindi) are advantageous.

Why Join Us?

1. Competitive salary with attractive performance-based bonuses.
2. Opportunity to lead a growing telemarketing team in a dynamic FX/CFD trading environment.
3. Professional development and career growth opportunities.
4. Work visa sponsor for staff to work at Dubai CBD.
5. Collaborative and supportive workplace culture.