Telecommunication Agent

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a full-time role. This position involves managing guest requests, handling communications, and ensuring the smooth operation of hotel services. The ideal candidate will possess strong interpersonal and management skills, with a background in the hospitality sector. You will play a vital role in maintaining high service standards and ensuring guest satisfaction. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Minimum 1 year experience in Hospitality/Service Industry preferred.
• Good spoken and written English/Russian, able to read Arabic/Russian.

Responsibilities

• Complete tasks on the Officer Shift Checklist and log job-related incidents.
• Monitor Guest Request Management system and report service delays.

Skills

Interpersonal Communication

Management Skills

Planning Skills

Decision-Making

Counseling Skills

English Language

Russian Language

Arabic Language

Education

O Level Education

Diploma

Tools

Windows

Internet Explorer

Word

POS System

PMS System

PBX System

Voicemail System

Guest Request Management System

Call Accounting System

Job description

• Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job-related incidences in the Officer Log.
• Report broadband and telephone equipment defects to the relevant vendors.
• Attend to complaints and enquiries referred to by the Communications Assistant.
• Highlight important events, special instructions, and information to the team.
• Handle follow-ups passed over from the previous shift.
• Handle and deliver the hotel's general emails to the relevant departments promptly for follow-up.
• Monitor the status of jobs in the Guest Request Management system and highlight any service delays to the respective departments for follow-up.
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system.
• Ensure broadband charges tally with the Hotel PMS postings.
• Conduct and attend trainings, daily briefings, and monthly departmental meetings when necessary.
• Maintain good housekeeping standards and adhere to all safety and loss control procedures.
• Monitor the functionality of in-house TV channels, pipe-in music system, and other equipment and systems, and report any defects to the Engineering Dept.
• Keep an accurate record of the inventory, rental equipment, and stock.
• Tabulate daily and monthly traffic analysis reports.

Qualifications:

• At least 1 year of experience in the Hospitality/Service Industry preferred.
• Good spoken and written English/Russian.
• Able to read and speak Arabic/Russian.
• Computer knowledge, i.e. well-versed with Windows, Internet Explorer, and Word, either POS or PMS system.
• Excellent management, planning, decision-making, interpersonal communication, and counseling skills.
• Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management, and Property Management System.
• Minimum O level education with 5 credits or Diploma.

Remote Work: No

Employment Type: Full-time