Telecommunication Agent

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain is looking for a dedicated professional in the hospitality sector to join their team in Ras Al Khaimah. The role involves important responsibilities, such as monitoring guest requests and ensuring quality communication across departments. Candidates should have experience in hospitality, be proficient in English and Russian, and possess technical knowledge of property management systems. This full-time position offers a dynamic work environment alongside a professional development pathway.

Qualifications

• At least 1 year of experience in the Hospitality/Service Industry preferred.
• Good spoken and written English/Russian skills.
• Ability to read and speak Arabic/Russian is a plus.

Responsibilities

• Complete tasks on the Officer Shift Checklist and handle follow-ups.
• Monitor and report on call charges and equipment functionality.
• Attend to complaints and maintain good housekeeping standards.

Skills

Management

Interpersonal Communication

Decision Making

Counseling Skills

Computer Knowledge

Languages (English/Russian)

Education

Minimum O level education with 5 credits or Diploma

Tools

PBX and Voicemail system

Call Accounting

Guest Request Management

Property Management System

Job description

• Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotels general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures
• Monitor the functionality of inhouse TV Channels Pipein music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory rental equipments and stock
• Tabulate daily and monthly traffic analysis report

Qualifications :

• At least 1 year of experience in the Hospitality/Service Industry preferred
• Good spoken and written English/Russian
• Able to read and speak Arabic/Russian
• Computer Knowledge i.e. well versed with windows internet explorer and word either POS or PMS system
• Excellent management planning decision making interpersonal communication and counselling skills.
• Possess knowledge of PBX and Voicemail system Call Accounting Guest Request Management and Property Management System
• Minimum O level education with 5 credits or Diploma

Remote Work :

No

Employment Type :

Fulltime