Telecommunication Agent

AccorHotel; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Telecommunications Agent to enhance guest experiences through exceptional communication and service. This role involves managing guest calls, maintaining profiles, and ensuring efficient operations of the switchboard. The ideal candidate will possess strong communication skills, a university degree, and a commitment to hospitality excellence. With opportunities for personal growth and development, this position offers a chance to make a meaningful impact while working in a dynamic environment. Join a team that values sincerity, reliability, and innovation in delivering top-notch service to guests.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Minimum 1 year in a similar role, preferably a German speaker.
• Taking courses in hospitality management can enhance skills.

Responsibilities

• Receive guest calls professionally and maintain effective communication.
• Handle queries courteously and ensure smooth service delivery.
• Coordinate communication during emergencies and maintain guest profiles.

Skills

Strong communication skills

Computer Skills

Sincerity and transparency

Reliability and loyalty

Excellence in hospitality

Quality management and innovation concepts

Education

University Degree in any field

Tools

Fidelio guest profile system

Job description

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rixos Standards.
• Maintain an up-to-date knowledge of the hotel and local services.
• Maintain an awareness of guest profiles through the Fidelio guest profile system.
• Complete management's long-distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.
• Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
• Be aware at all times of the whereabouts of the managers and where to contact them.
• Monitor the logs of long-distance calls, faxes, and messages.
• Coordinate communication within the hotel in the event of an emergency.
• Be fully aware of the Rixelence for the day.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Be aware of the daily activities and have product knowledge of all the hotel facilities.

Qualifications :

• University Degree in any field.
• Minimum 1 year in a similar role.
• Preferably a German speaker.
• Taking courses in hospitality management can provide a solid understanding of the hotel industry, customer service, and communication skills.
• Strong communication skills are essential for a Telecommunications Agent, including verbal and written communication for handling emails, messages, and other forms of communication.
• Computer Skills.
• Sincerity and transparency.
• Reliability and loyalty.
• Excellence in hospitality.
• Strong quality management and innovation concepts.

Additional Information :

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Remote Work :

No

Employment Type :

Full-time