Telecommunication Agent

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rixos Standards.
• Maintain an up-to-date knowledge of the hotel and local services.
• Maintain an awareness of guest profiles through the Fidelio guest profile system.
• Complete management's long-distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.
• Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
• Be aware at all times of the whereabouts of the managers and where to contact them.
• Monitor the logs of long-distance calls, faxes, and messages.
• Coordinate communication within the hotel in the event of an emergency.
• Be fully aware of the Rixelence for the day.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Be aware of the daily activities and have product knowledge of all the hotel facilities.

Qualifications :

• University Degree in any field.
• Minimum 1 year in a similar role.
• Preferably a German speaker.
• Taking courses in hospitality management can provide a solid understanding of the hotel industry, customer service, and communication skills.
• Strong communication skills are essential for a Telecommunications Agent, including verbal and written communication for handling emails, messages, and other forms of communication.
• Computer Skills.
• Sincerity and transparency.
• Reliability and loyalty.
• Excellence in hospitality.
• Strong quality management and innovation concepts.

Additional Information :

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Remote Work :

No

Employment Type :

Full-time