Telecom Network Operations- Team Leader

Axiom Telecom LLC; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Axiom Telecom LLC is seeking a Network Operations Manager to oversee the telecom network's daily operations in Dubai. The ideal candidate will have extensive experience in managing large-scale telecom infrastructure, strong leadership qualities, and a passion for network technology. The role involves ensuring optimal performance, compliance with industry standards, and fostering innovative solutions for continuous improvement in service delivery. Candidates with relevant degrees and certifications are encouraged to apply.

Qualifications

• Minimum 5 years of experience in telecom network operations.
• Relevant certifications such as CCNP, JNCIA, or equivalent.
• Proficient in network monitoring tools and troubleshooting.

Responsibilities

• Lead daily operations of the telecom network.
• Monitor and troubleshoot network performance.
• Manage incident management processes.

Skills

Analytical skills

Leadership

Collaboration

Problem-solving

Communication

Education

Bachelor's degree in Telecommunications

Bachelor's degree in Computer Science

Tools

SolarWinds

Wireshark

Network management tools

Job description

• Monitor and troubleshoot network performance issues in real-time, ensuring minimal downtime and optimal service delivery.
• Lead and manage the daily operations of the telecom network, ensuring optimal performance and reliability.
• Oversee incident management processes, ensuring timely resolution and minimal impact on service delivery.
• Coordinate with cross-functional teams to implement network upgrades and expansions effectively.
• Develop and maintain operational procedures and documentation for network management and troubleshooting.
• Monitor network performance metrics and implement strategies for continuous improvement.
• Manage team performance through regular feedback, training, and skill development initiatives.
• Ensure compliance with industry standards and regulatory requirements in all operational processes.
• Act as the primary point of escalation for network-related issues, demonstrating strong problem-solving skills.
• Facilitate effective communication between technical teams and upper management to report on network status.
• Drive innovation by evaluating and integrating new technologies to enhance network capabilities.
• Configure and maintain routers, switches, and firewalls, implementing best practices for security and network efficiency.
• Conduct regular network assessments and capacity planning to anticipate future growth and technology needs.
• Develop and implement network policies and procedures to enhance operational standards and ensure compliance.
• Collaborate with cross-functional teams to optimize network architecture and support new application deployments.
• Respond to and resolve network incidents, documenting the processes for continuous improvement and knowledge sharing.
• Perform routine backups and disaster recovery tests to safeguard network data and ensure reliable service continuity.
• Stay current with emerging technologies and industry trends to recommend improvements and innovative solutions.
• Provide technical support and training to end-users, enhancing their understanding of network services and protocols.
• Assist in the development and management of the network budget, ensuring cost-effective solutions without compromising quality.

Desired Candidate Profile

• Experience with network monitoring tools like SolarWinds or Wireshark, demonstrating proficiency in analyzing network traffic and performance.
• Bachelor’s degree in Telecommunications, Computer Science, or a related field is essential.
• Minimum of 5 years of experience in telecom network operations with a proven track record of leadership.
• Relevant certifications such as CCNP, JNCIA, or equivalent are highly desirable.
• Experience in managing large-scale telecom infrastructure is a strong advantage.
• Preference for candidates with experience in both wired and wireless network technologies.
• Bilingual candidates fluent in English and another language are preferred for global operations.
• Strong analytical skills with the ability to leverage data for informed decision-making.
• Demonstrated ability to lead a diverse team and foster a collaborative work environment.
• Proficient in network management tools and software, with hands-on experience in troubleshooting.
• A proactive approach to learning new technologies and adapting to industry trends is essential.
• Bachelor's degree in Computer Science, Information Technology, or a related field, providing a solid foundation in networking principles.
• Minimum 3 years of hands-on experience in network operations, showcasing a proven track record in managing complex network environments.
• Industry-recognized certifications such as CCNA, CCNP, or CompTIA Network+ to validate technical expertise and commitment to the field.
• Strong understanding of TCP/IP, DNS, DHCP, and VPN technologies, essential for troubleshooting and maintaining network integrity.
• Ability to work under pressure and manage multiple tasks, ensuring timely resolution of network issues in a fast-paced environment.
• Excellent communication skills, both verbal and written, to effectively interact with team members and stakeholders.
• Detail-oriented with strong analytical skills to assess complex problems and develop effective solutions quickly.
• Team player with a collaborative mindset, eager to share knowledge and contribute to a positive work culture.
• Flexibility to work irregular hours and on-call support as needed, ensuring continuous network availability and reliability.

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Axiom Telecom LLC

Retail & Distribution

626 Nadd Hessa Dubai Silicon Oasis Abu Dhabi , Dubai, United Arab Emirates (UAE)