Telecom Engineer – Mobile Network Operations & IT Troubleshooting

As a Telecom Engineer, you will play a critical role in maintaining, optimizing, and troubleshooting our mobile telecom network infrastructure. You will work closely with cross-functional teams to ensure the reliability, performance, and security of our network systems. Your expertise in field operations and IT troubleshooting will be essential in resolving complex technical issues and improving overall network efficiency.

Key Responsibilities:

Network Operations & Maintenance:

• Monitor, maintain, install and optimize mobile telecom network performance, including radio access networks (RAN), core networks, VSAT, Fiber optics and transmission systems.
• Conduct routine inspections, preventive maintenance, installation, replacement and performance tuning of network equipment.
• Ensure compliance with industry standards and company policies for network operations.

Field Operations Support:

• Perform on-site installation, configuration, and commissioning of telecom equipment.
• Troubleshoot and resolve network issues in the field, including signal interference, connectivity problems, and hardware or software malfunctions.
• Collaborate with NOC, field technicians and contractors to ensure timely resolution of network outages and service disruptions.

IT Troubleshooting & Support:

• Diagnose and resolve IT-related issues affecting network operations, including server, database, VSAT systems and software application problems.
• Provide technical support for network management systems (NMS) and operational support systems (OSS).
• Implement and maintain IT security measures to protect network infrastructure from cyber threats.

Project Management:

• Participate in network expansion and upgrade projects, including site surveys, equipment deployment, and system integration.
• Coordinate with vendors and suppliers to ensure timely delivery of equipment, parts and services.
• Document project progress, technical specifications, and operational procedures.

Reporting & Analysis:

• Generate reports on network performance, incident resolution, and maintenance activities.
• Analyze network data to identify trends, root causes of issues, and opportunities for improvement.
• Provide recommendations for enhancing network reliability and efficiency.

Customer Support:

• Act as a technical point of contact for escalated customer issues related to network performance.
• Work closely with customer support teams to ensure timely and effective resolution of customer complaints.

Requirements:
Professional Experience:

• Minimum of 5 years of experience in mobile telecom network field operations and IT troubleshooting.
• Proven experience with 3G/4G/5G technologies, RAN, core networks, Fiber optics and transmission systems.
• Strong knowledge of network protocols, IT systems, and cybersecurity practices.
• Hands-on experience with network monitoring tools and diagnostic equipment.

Skillset Required:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Proficiency in using network management software and IT troubleshooting tools.
• Willingness to travel to field sites as needed.

Certifications (Preferred):

• CCNA, CCNP, or equivalent networking certifications.
• ITIL or similar IT service management certification.
• Vendor-specific certifications (e.g., Ericsson, Nokia, Huawei) are a plus.

Education:
Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, or a related field.