Telecom Engineer Mobile Network Operations IT Troubleshooting

NX Digital Technology; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Telecom Engineer to enhance and maintain their mobile telecom network infrastructure. This role involves collaborating with cross-functional teams to ensure optimal network performance and security. You will engage in field operations, IT troubleshooting, and project management, playing a vital role in resolving technical issues and implementing improvements. If you have a passion for technology and a desire to make a significant impact in the telecom sector, this position offers the perfect opportunity to showcase your skills and grow professionally in a dynamic environment.

Qualifications

• 5+ years in mobile telecom network operations and IT troubleshooting.
• Proficient in 3G/4G/5G technologies and network protocols.
• Certifications like CCNA or CCNP preferred.

Responsibilities

• Monitor and optimize mobile telecom network performance.
• Troubleshoot network issues and provide field support.
• Participate in network expansion and upgrade projects.

Skills

Problem-solving skills

Analytical skills

Communication skills

Interpersonal skills

Ability to work independently

Teamwork

Network management software proficiency

IT troubleshooting skills

Education

Bachelor's degree in Telecommunications

Bachelor's degree in Electrical Engineering

Bachelor's degree in Computer Engineering

Tools

Network monitoring tools

Diagnostic equipment

Network management software

Job description

As a Telecom Engineer you will play a critical role in maintaining, optimizing, and troubleshooting our mobile telecom network infrastructure. You will work closely with cross-functional teams to ensure the reliability, performance, and security of our network systems. Your expertise in field operations and IT troubleshooting will be essential in resolving complex technical issues and improving overall network efficiency.
Key Responsibilities:
Network Operations & Maintenance:

• Monitor, maintain, install, and optimize mobile telecom network performance including radio access networks (RAN), core networks, VSAT, fiber optics, and transmission systems.
  
• Conduct routine inspections, preventive maintenance, installation, replacement, and performance tuning of network equipment.
  
• Ensure compliance with industry standards and company policies for network operations.
  

Field Operations Support:

• Perform onsite installation, configuration, and commissioning of telecom equipment.
  
• Troubleshoot and resolve network issues in the field including signal interference, connectivity problems, and hardware or software malfunctions.
  
• Collaborate with NOC, field technicians, and contractors to ensure timely resolution of network outages and service disruptions.
  

IT Troubleshooting & Support:

• Diagnose and resolve IT-related issues affecting network operations including server, database, VSAT systems, and software application problems.
  
• Provide technical support for network management systems (NMS) and operational support systems (OSS).
  
• Implement and maintain IT security measures to protect network infrastructure from cyber threats.
  

Project Management:

• Participate in network expansion and upgrade projects including site surveys, equipment deployment, and system integration.
  
• Coordinate with vendors and suppliers to ensure timely delivery of equipment, parts, and services.
  
• Document project progress, technical specifications, and operational procedures.
  

Reporting & Analysis:

• Generate reports on network performance, incident resolution, and maintenance activities.
  
• Analyze network data to identify trends, root causes of issues, and opportunities for improvement.
  
• Provide recommendations for enhancing network reliability and efficiency.
  

Customer Support:

• Act as a technical point of contact for escalated customer issues related to network performance.
  
• Work closely with customer support teams to ensure timely and effective resolution of customer complaints.
  

Requirements
Professional Experience:

• Minimum of 5 years of experience in mobile telecom network field operations and IT troubleshooting.
  
• Proven experience with 3G/4G/5G technologies, RAN, core networks, fiber optics, and transmission systems.
  
• Strong knowledge of network protocols, IT systems, and cybersecurity practices.
  
• Hands-on experience with network monitoring tools and diagnostic equipment.
  

Skillset Required:

• Excellent problem-solving and analytical skills.
  
• Strong communication and interpersonal skills.
  
• Ability to work independently and in a team environment.
  
• Proficiency in using network management software and IT troubleshooting tools.
  
• Willingness to travel to field sites as needed.
  

Certifications (Preferred):

• CCNA, CCNP, or equivalent networking certifications.
  
• ITIL or similar IT service management certification.
  
• Vendor-specific certifications (e.g., Ericsson, Nokia, Huawei) are a plus.
  

Education:
Bachelor's degree in Telecommunications, Electrical Engineering, Computer Engineering, or a related field.