Teens Club Guest Service Officer

ACCOR; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in the UAE is seeking a dynamic individual for the Kid's Club to ensure a safe and enjoyable experience for children. The role involves managing activities, supervising children, and creating memorable experiences for guests. Ideal candidates will possess creativity, strong interpersonal skills, and a passion for working with children.

Qualifications

• Experience in childcare or children's activities.
• Strong communication and interpersonal skills.
• Ability to create engaging activities for children.

Responsibilities

• Ensure a safe and enjoyable experience for children in the Kid's Club.
• Manage scheduling and ensure activities start on time.
• Supervise children to maintain safety during activities.

Skills

Creativity

Dynamic personality

Child supervision

Event management

Safety awareness

Job description

Job Responsibilities:

1. Responsible for ensuring a safe, fun, and memorable experience for guests and members in the Kid's Club and activities operations. The candidate should be creative and dynamic to enhance guest enjoyment and excitement.
2. Promote healthy, fun activities for children of resort guests and members. Manage scheduling and rotations to ensure activities and events start on time and last the appropriate duration.
3. Ensure all Child Care procedures are in place and that the children's activities area complies with standard requirements.
4. Ensure children are logged in and out of the area with due care and concern.
5. Perform and record regular, structured checks on all areas of the club facilities as outlined by the Line Manager.
6. Oversee all areas related to children's activities and supervision.
7. Devise a range of activities suitable for all ages and abilities.
8. Supervise children to ensure maximum safety at all times and maintain control during supervised activities and play sessions.
9. Set up, promote, and operate children's birthday parties to meet departmental activity budgets through active promotion of revenue-generating activities.
10. Enhance member and guest retention by creating memorable experiences for children and parents.
11. Make decisions at guest contact points to delight guests while prioritizing safety.
12. Keep all equipment clean, tidy, and well-maintained, including proper and secure storage.
13. Report any damaged or missing items in the rooms to the Kid's Club Supervisor for action and follow-up.
14. Attend to guest requests courteously and promptly during duty hours.
15. Ensure all guests enjoy their stay by offering the finest personal service.
16. Report any guest comments or complaints.

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