Technology Operations Section Head (UAE National)

Confidential; Abu Dhabi Emirate; On-site; USD 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Technology Operations Section Head responsible for overseeing IT infrastructure and operations across the enterprise. The role involves strategizing, managing service delivery, and fostering collaborative partnerships while ensuring alignment with business priorities. Candidates should possess extensive experience in IT management, particularly in leading teams and operational excellence in a dynamic environment.

Qualifications

• 15+ years of IT experience with a focus on operations management.
• 5-7 years in leadership roles within large cross-functional teams.
• Full proficiency in English; Arabic is highly desirable.

Responsibilities

• Accountable for IT infrastructure and operations management.
• Lead development of service strategy and technical roadmaps.
• Manage operating and capital budgets for IT infrastructure.

Skills

Strategic Planning

Leadership

Negotiation

Service Improvement

Team Management

Technology Awareness

Education

Bachelor's or master's degree in computer science, Information Systems, Business Administration or related field

Job description

Technology Operations Section Head (UAE National)

Technology Operations Section Head (UAE National)

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The Technology Operations Section Head will be accountable for IT infrastructure and Operations (I&O) the role holder must ensure the effective and efficient delivery of all third-party and internally managed IT infrastructure used to support business processes and services across the enterprise. This is achieved through the effective delivery of IT services via the management and orchestration of people, products, providers and processes. The role holder with lead and manage on the use of SMART technologies, developing a meaningful and collaborative partnership with the business.

Key Responsibilities :

• Set the mission and vision of the I&O organization to foster a business-oriented culture and mindset driven by continual service improvement techniques.
• Lead the development of the I&O service strategy and technical roadmap and ensure its integration with the overall IT and enterprise strategic plans.
• Work with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
• Act as a trusted advisor and build and maintain relationships with other IT leaders and business executives to develop a clear understanding of business needs. Ensure cost-effective delivery of IT services to meet those needs and is able to respond with the agility required to address changing business priorities.
• Create an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them, correlated with the I&O initiatives that will deliver them.
• Develop and control the annual operating expenditure (opex) and capital expenditure (capex) budgets for I&O to ensure that it's consistent with the overall strategic objectives of IT and the enterprise, and is within plan.
• Define, develop and manage a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets.
• Operate a formal governance mechanism to ensure that services can continue to be delivered in line with the agreed-on business outcomes.
• Leverage influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.
• Participate in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.
• Maintain currency on new technologies and platforms — including artificial intelligence (AI) and edge computing — and provide direction on what emerging technologies should be assimilated, integrated and introduced in I&O. This will ensure that IT capabilities respond to the needs of the enterprise's business strategy.
• Provide strategic direction and oversight for the design, development, operation and support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and IT service support.
• Direct the development of an I&O sourcing strategy and provide executive oversight for strategic vendor and partner relationship management.
• Work with People & Performance team and the IT leadership team to develop an I&O "talent strategy" that aligns with the current and future business and IT strategy. Continually look for leading-edge and innovative solutions to the recruitment, development and retention of the I&O workforce.
• Forecast future skill and competency needs to acquire and develop an IT workforce. Require an appropriate mix of business knowledge, technical skills and competencies that balance between growing the agility required to achieve digital business objectives and ensuring that the core IT functions are reliable, stable and efficient.
• Manage the growing maturity of the organization by introducing revisions to the operating model that accommodate the move from a project-driven to a product family, service-centric environment.
• Drive the adoption and commitment to continual service improvement.
• Adopt new techniques and practices, such as Agile and service integration and management (SIAM), to complement the change in focus as the organization's maturity develops.
• Serve on IT planning and policymaking committees; drive the development of enterprise technology standards, governance processes and performance metrics to ensure that I&O delivers value to the enterprise.

Job Qualification :

• Bachelor's or master's degree in computer science, Information Systems, Business Administration or related field, or equivalent work experience
• Certifications in IT is preferred.
• Fifteen or more years of experience in IT and business / industry
• Five to seven years of leadership responsibilities
• Preferably five or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts
• Demonstrated experience in strategic planning, organization design and development
• Preferably proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments
• Preferably proven experience or demonstrated capability in leading IT infrastructure engineering groups in complex and dynamic environments
• Full English language proficiency with Arabic highly desirable

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Information Technology, Management, and Strategy / Planning

Government Administration and Museums

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