Technology Architect-iScala (Epicor)-UAE

Infosys Limited; Sharjah; On-site; AED 240,000 - 360,000; Full time

Job summary

Infosys is seeking a Technology Architect responsible for providing solutions on iScala ERP. You will manage incidents, train teams, and enhance business processes. This exciting role offers the opportunity to shape solutions that assist clients in meeting global needs.

Qualifications

• 10+ years of overall experience required.
• Fluent in English (written/verbal).
• Experience with database administration and performance tuning.

Responsibilities

• Manage incidents and service requests within daily support SLAs.
• Providing technical solutions for issues faced by business.
• Leading and training other team members.

Skills

Problem Solving

Communication

Analytical Skills

Customer Orientation

Education

Completed University Degree

Tools

SQL Server

Epicor Service Connect

Crystal Reports

Job description

Role – Technology Architect
Technology – iScala (Epicor)
Location – UAE
Business Unit – ORCALL
Compensation – Competitive (including bonus)

Job Description

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role
In the role of a technology Architect, you will primarily be responsible for providing solutions on iScala ERP for customer's issues and requirements., development, testing and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. Manage functional and technical customizations in different countries. Manage incidents and service requests within daily support SLAs. Work closely with business stakeholders reg. support tasks and also improve business processes. Work closely with other 3rd Party internal and external teams for system bugs and any infrastructure related problems. Leading and training other team members. You will have the opportunity to shape value-adding solutions that enable our clients to meet the changing needs of the global landscape.

Responsibilities

• Manage incidents and service requests within daily support SLAs
• Managing functional and technical customizations in different countries.
• Providing technical cover on new developments outside of the supporting model (small and large projects)
• Working closely with vendor and other 3rd Party internal and external teams for system bugs and any infrastructure related problems.
• Provide technical solutions for the issues faced by business
• Experience in Database administration and performance tuning
• Ensure application availability round the clock
• Leading and training other team members.

Job description

Role – Technology Architect
Technology – iScala (Epicor)
Location – UAE
Business Unit – ORCALL
Compensation – Competitive (including bonus)

Job Description

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role
In the role of a technology Architect, you will primarily be responsible for providing solutions on iScala ERP for customer's issues and requirements., development, testing and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. Manage functional and technical customizations in different countries. Manage incidents and service requests within daily support SLAs. Work closely with business stakeholders reg. support tasks and also improve business processes. Work closely with other 3rd Party internal and external teams for system bugs and any infrastructure related problems. Leading and training other team members. You will have the opportunity to shape value-adding solutions that enable our clients to meet the changing needs of the global landscape.

Responsibilities

• Manage incidents and service requests within daily support SLAs
• Managing functional and technical customizations in different countries.
• Providing technical cover on new developments outside of the supporting model (small and large projects)
• Working closely with vendor and other 3rd Party internal and external teams for system bugs and any infrastructure related problems.
• Provide technical solutions for the issues faced by business
• Experience in Database administration and performance tuning
• Ensure application availability round the clock
• Leading and training other team members.

Required

• Overall 10+ years of Experience
• Experience on Epicor Service Connect, Crystal Reports, SQL Server, MS Reports, Expense Reports
• Experience working on integrations and knowledge of ServiceMax
• Server administration and support experience
• Ability to communicate with different level of stakeholders.
• Project management experience
• Completed University Degree
• Fluent in English (written/verbal).

Preferred

• Ability to communicate with different level of stakeholders.
• VBA experience
• Knowledge of other ERP Systems
• Additional language(s) are an advantage.

Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.