Technician - Team Leader

GEELY UAE; Dubai; On-site; AED 100,000 - 130,000; Full time

Job summary

An automotive service company in Dubai is seeking a qualified individual to supervise technicians to ensure high productivity and quality service. The ideal candidate should have a minimum of 8 years of experience in automotive repair and strong diagnostic skills. Responsibilities include overseeing job allocations, monitoring performance, and ensuring compliance with company standards.

Qualifications

• Minimum of 8 years of hands-on experience in automotive repair.
• Proven track record of diagnosing complex issues.
• Professional certification preferred.

Responsibilities

• Monitor and supervise technicians to ensure high productivity.
• Conduct counterchecking of technicians reports for accuracy.
• Ensure compliance with service department procedures.

Skills

Automotive repair and maintenance

Diagnosis of complex issues

Team management

MS Office skills

Inventory management

Education

Technical Diploma or equivalent

Job description

The role holder is responsible to effectively organize and monitor technicians’ activities to obtain high productivity and efficiency while assuring quality service & F1 (Fix Right the First Time) repairs to achieve utmost customer satisfaction.

Roles and Responsibilities:

• Monitors and supervises the technicians’ jobs and activities. Manages job allocations and additional jobs, prioritizing accordingly.
• Consistently supervises and monitors the technicians’ performance. Assures highly efficient and productive employees, monitoring the quality and quantity of work done, time taken, the attitude at work, as well as adherence to 5S.
• Familiarizes each technician with company policies and individual responsibilities.
• Ensures that all warranty/ Port Modification cases in the workshop will be observed and will be reported to the Technical Department.
• Monitors allowed time vs. actual time taken for the work.
• Reports any modification case to vehicle components and provides the necessary documentation for future reference (i.e. photos, etc.)
• Ensures constant coordination with Job Control for daily jobs and on-time advise for cases of urgency.
• Conducts the counterchecking of technicians reports and mechanical estimations, to ensure accuracy.
• Ensure proper adherence to Service Department procedures.
• Selects suitable technicians for training programs, monitor their skills and capabilities, and periodically reviews training requirements.
• Analyzes the reasons for repeat jobs and tries to prevent it.
• Assists technicians for complex repairs and diagnosis, whenever necessary.
• Coordinates with TSA for warranty & F1 issues and correspondingly reports to Workshop Manager.
• Monitors technicians’ activities to ensure on-time job completion and in case of any delay, to coordinate/report to the job control accordingly.
• Guarantees proper safekeeping and maintenance of the issued tools conducting a periodic inventory and takes responsibility for any discrepancy.
• Performs other related tasks assigned by the Workshop Manager and/or Service Manager.
• Defines performance goals at the start of the year in discussion with the Line Manager and ensures that the goals are achieved during the year.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

Candidate Specification:

• A minimum of 8 years of hands-on experience in automotive repair and maintenance, with a proven track record of diagnosing complex issues.
• Professional certification (preferred)
• Technical Diploma or equivalent vocational training or experience
• Knowledge of current and best stock inventory systems
• Proven ability to work independently and with others
• Valid driving license
• MS Office skills
• English – Fluent (required)

Please note only shortlisted candidates will be contacted! Thank you for your interest in joining us!