Technician – IT Help Desk (UAE National Only)

الهيئة العامة للطيران المدني بدولة الإمارات; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Une entité publique basée aux Émirats recherche un soutien informatique pour gérer les incidents techniques, former les utilisateurs et assurer la maintenance des systèmes. Le candidat idéal doit avoir un diplôme en informatique et 0-2 ans d'expérience dans ce domaine dynamique. Ce rôle est essentiel pour garantir le bon fonctionnement des systèmes et la satisfaction des utilisateurs tout en respectant les standards de qualité des services.

Qualifications

• 0-2 ans d'expérience en administration et maintenance IT.
• Capacité à gérer diverses technologies et interfaces utilisateurs.
• Compétences en archivage électronique et gestion des documents IT.

Responsibilities

• Fournir un support de premier niveau pour les incidents IT et de sécurité de l'information.
• Gérer les demandes de support et résoudre les problèmes techniques.
• Former les utilisateurs sur les nouveaux logiciels et matériels.

Skills

Support technique

Résolution de problèmes

Gestion des incidents

Education

Diplôme supérieur en informatique ou systèmes d'information

Job description

Salary Range: 21,000 AED to 22,000 AED Monthly

IT Support

• Provide first level support for all kinds of IT and information security incidents
• Manage all support requests from all channels by logging and routing of all incident and service tickets to appropriate teams within IT.
• Manage the process of effective troubleshooting and provide timely technical assistance to users on resolution of technical Issues and faults.
• Provide on-going support for IP telephony, video conference and other converged media systems.
• Operate, monitor, and prioritise security systems, including CCTV cameras and biometric system within the IT Data Centre.
• Assist guests and visitors visiting GCAA premises with technical support.
• Provide configuration, installation and troubleshooting on all Microsoft products, 3rd party software, account software, HR ID software, Licensing software, e-Archiving software, desktop, laptop, printers, scanners, Cisco IP telephones and other IT peripherals /devices.
• Operate and monitor IT Helpdesk service manager ticketing system tool.
• Operate, troubleshoot, and configure Blackberry enterprise admin application and device support.
• Carry out all infrastructure support for desktop and printing solutions by diagnosis and preventive maintenance.
• Deploy and support antivirus and approved software in client machines.
• Manage the biometric attendance system and hardware for all locations.

User training and system awareness

• Answer users’ inquiries in person, email and via telephone concerning systems operation.
• Train users on use of new software and hardware.
• Help users to fill new e-forms e.g., UAF, RFC and e-Archival etc.
• Hand over new users ID and password with documentation to new employee.

Asset management

• Manage inventory of desktop, laptop, CD, DVD, VOIP phones, Blackberries, printers, scanners, photocopiers, servers, network devices etc.
• Manage disposal of all information on IT systems

Documentation

• Archive IT-related documents on electronic archiving system.
• Update knowledge base on IT systems
• Follow up all IT electronic requests (end to end responsibility).

Reporting

• Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.

Health, Safety and Environment within GCAA

• Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards

Other Tasks/ Accountability

• Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.

Knowledge and Experiences:

• Higher Diploma in IT or Information Systems with 0-2 years’ experience in management of IT/IS administration and maintenance