Technical Writer

The Rundown AI; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Junior Technical Writer to enhance internal learning content. This role is pivotal in developing and maintaining training materials that empower operators and ensure knowledge transfer across teams. You will work closely with senior writers and instructional designers, identifying knowledge gaps and creating comprehensive documentation. If you have a strong technical background and a passion for clear communication, this opportunity allows you to make a significant impact in a dynamic environment. Join a forward-thinking team and help shape the future of training and documentation.

Qualifications

• 1+ years of experience in technical writing in tech or software.
• Strong organizational skills and ability to manage time effectively.

Responsibilities

• Create and maintain training materials for various teams.
• Collaborate with cross-functional teams to develop clear documentation.

Skills

Technical Writing

Communication Skills

Content Management Systems

Organizational Skills

Education

Bachelor's in Technical Communication

Bachelor's in Computer Science

Job description

As a Technical Writer, you will play a critical role in reviving and expanding our internal learning content. You will be responsible for creating and maintaining training materials that empower our operators and ensure consistent knowledge transfer across various teams, including GenAI Ops, Contributor Ops, Engineering, Product, QMs, and Support Agents. Your work will directly impact efficiency and training consistency, mitigating knowledge loss and ensuring standardized training.

The Junior Technical Writer will work closely with our Senior Technical Writer and Instructional Designer, ensuring collaboration and coordination to deliver timely updated content.

Responsibilities:

1. Identify and address knowledge gaps by creating new documentation, updating existing content, and developing new training materials to ensure all teams are using the newest tools and processes.
2. Develop comprehensive training materials, including documentation, tutorials, and guides, tailored to the needs of various user groups, including operators, international support agents, and queue manager teams, ensuring clarity and usability.
3. Content maintenance: Regularly review and update documentation to ensure accuracy and relevance.
4. Collaborate with cross-functional teams (engineers, product managers, operators, and subject matter experts) to gather, synthesize, and translate complex technical information into clear, actionable documentation & training.
5. Lead and support training and onboarding programs.

Qualifications:

• Strong technical background (bachelor's degree in Technical Communication, Computer Science, or related field).
• 1+ years of experience in technical writing, preferably in a technology or software development environment.
• Understanding of technical documentation principles and best practices.
• Excellent communication and collaboration skills.
• Ability to learn and understand complex technical concepts.
• Strong organizational and time management skills.
• Experience with content management systems.
• Entrepreneurial mindset, excited about building from scratch and adaptable to change.

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