Technical Support Specialist - Windows

To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.

CERTIFICATIONS :

Professional Certification in Server domain (MCSE / MCSA)

VMware Certified Professional (VCP)

Excellent understanding of IT Service Management and underlying Processes

RESPONSIBILITIES (INCLUDES ALL TASKS) :

• Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.
• Solid understanding and experience of Mail flow in an enterprise environment.
• Troubleshoot and optimize IIS web servers for high availability and performance.
• Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.
• Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
• Enforce strong security practices and standards across all systems.
• Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.
• Develop and execute Power Shell or similar scripts for process automation and task scheduling.
• Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
• Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
• Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
• Conduct root cause analysis and implement long-term solutions.
• Collaborate with cross-functional teams to design and implement infrastructure solutions.
• Knowledge on Microsoft SQL Server
• Excellent communication skills and customer service ethos.

TECHNICAL SKILLS / COMPETENCIES :

MANDATORY

Windows Server Management

SCCM / Patch Server Management

Active Directory

Microsoft Exchange

Office 365 Management

Automation through BMC True sight Server Automation and Manage Engine

VM Management

Backup Management

SOFT SKILLS : MANDATORY

Problem Solving.

Interpersonal Skills.

Planning and organization.

Flexibility & dedication toward the work.