Technical Support Specialist

JCDecaux Middle East; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading advertising firm in Dubai seeks a dedicated IT Support Specialist to provide Level 1 technical support for various infrastructure issues. The ideal candidate will have a degree in Computer Science or a related field and 2-3 years of experience in IT support. Responsibilities include monitoring systems, assisting with user accounts, and troubleshooting hardware/software issues. Strong communication skills and proficiency in Microsoft Office Suite are essential for this role.

Qualifications

• 2-3 years experience in IT support, helpdesk, or technical services.
• Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
• Understanding of network fundamentals including IP addressing and DNS.

Responsibilities

• Provide Level 1 technical support for infrastructure issues.
• Monitor and maintain computer systems and networks.
• Assist with user account setup and password resets.

Skills

Microsoft Office Suite

Windows OS

Network fundamentals

Customer service

Organizational skills

Education

Degree in Computer Science or IT

Tools

Zendesk

Solarwinds

Job description

Job Description

The Candidate will be performing the following tasks:

• Provide Level 1 (L1) technical support for infrastructure issues including laptops, desktops, printers, scanners, and network devices

• Offer L1 support for digital platforms, including troubleshooting our in house CMS system

• Monitor and maintain computer systems and networks to ensure optimal performance and uptime

• Install, configure, and update operating systems, antivirus software, and productivity tools for new and existing users

• Manage inventory records for IT assets, including hardware lifecycle tracking and software license compliance

• Coordinate local IT procurement, vendor communication, and oversee external repairs or warranty claims

• Perform routine system backups and assist in data recovery procedures when needed

• Assist with user account setup, password resets, and access permissions in Active Directory or similar systems

• Maintain documentation of IT procedures, troubleshooting guides, and asset logs

• Conduct basic network diagnostics, such as checking connectivity, IP conflicts, and router/switch status

• Provide on-site and remote support using tools like Microsoft Teams, Remote Desktop, or helpdesk platforms

• Collaborate with regional or global IT teams to escalate issues and implement best practices

• Ensure compliance with IT policies, including data protection, acceptable use, and security protocols

• Support hardware upgrades, peripheral installations, and office moves or reconfigurations

• Assist in training end-users on new systems, tools, or updates to improve digital literacy

SKILLS:

Qualification & experience

• Degree in Computer Science, Information Technology, or a related field

• 2-3 years experience in IT support, helpdesk, or technical services

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

• Familiarity with Windows OS, basic command-line tools, and system settings

• Understanding of network fundamentals (IP addressing, DNS, DHCP, LAN/WAN)

• Experience with ticketing systems (e.g., Zendesk, Solarwinds, etc)

• Ability to diagnose and resolve hardware/software issues efficiently

• Strong communication and customer service skills to support non-technical users

• Organizational skills for managing multiple tasks, documentation, and inventory

Personal skills

• Excellent communication skills (both written and verbal)

• Ability to work under pressure in a local/global context.

• Ability to troubleshoot new and critical technical issues as they arise.