Technical Support Specialist

Hikvision MEA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company in Dubai is seeking a skilled Technical Support Specialist to provide support for CCTV and Access Control Systems. The ideal candidate will have 4-5 years of experience in technical support, proficiency in Hikvision products, and excellent communication skills. Responsibilities include troubleshooting, conducting training sessions, and performing system audits. A valid UAE driving license is required for on-site support.

Qualifications

• 4-5 years of experience in technical support for electronic security systems.
• Proficiency in ANPR and Access Control Systems.
• Hands-on experience with Hikvision products.

Responsibilities

• Provide technical support for CCTV and ANPR systems.
• Conduct training sessions for end-users.
• Perform system inspections and audits.

Skills

Technical support skills

Troubleshooting

Communication skills

Coordination skills

AI technologies knowledge

Education

Certification in Hikvision VMS

Experience with CAD software (e.g., AutoCAD)

Tools

Hikvision products

Video Management Software (VMS)

Job description

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience in handling CCTV, ANPR, Access Control Systems, and Video Management Software (VMS), with certification in Hikvision VMS and hands-on product experience.

Responsibilities

• Provide technical support and troubleshooting for CCTV, ANPR systems, Access Control Systems, and Video Management Software.
• Provide operation and maintenance services to clients, ensuring the optimal performance of their systems.
• Handle multiple support requests simultaneously, prioritizing tasks based on urgency and impact.
• Utilize hands-on experience with Hikvision products to assist in installation, configuration, and maintenance of surveillance and security solutions.
• Collaborate with internal teams and external partners to ensure seamless integration of technologies.
• Conduct training sessions for end-users on system operation and maintenance.
• Document and escalate technical issues as necessary to ensure timely resolution.
• Conduct regular system inspections and audits to identify potential issues and proactively address them.
• Stay up to date with the latest developments in Hikvision products and solutions and maintain strong product knowledge.

Requirements

• Minimum of 4-5 years of experience in technical support, preferably in electronic security systems.
• Proven expertise in ANPR, Access Control Systems, and Video Management Software.
• Hands-on experience with Hikvision products and certification in Hikvision VMS.
• Proficiency in CAD software (e.g., AutoCAD) for creating and interpreting system layouts and drawings.
• Experience with parking guidance systems is a plus.
• Experience designing and executing complex PoC demonstrations for security or smart-city solutions is advantageous.
• Familiarity with AI technologies will be an added advantage.
• Ability to work independently with minimal supervision, while also collaborating effectively with team members and other stakeholders.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Exceptional troubleshooting skills, with a systematic approach to problem-solving.
• Proven ability to handle multiple issues simultaneously and prioritize tasks effectively.
• Strong coordination and interpersonal skills, with the ability to work effectively across different teams and departments.
• UAE driving license and willingness to travel across the UAE for on-site support.