Technical Support Specialist

Dormakaba; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Dormakaba is seeking a Technical Support & Commissioning Engineer to join our regional UAE team to commission Access Control Systems (ACS) projects and provide 2nd-level technical support to partners and customers.

You will deliver operator and technical trainings, support R&D pilots and share knowledge internally, and prepare regular checkpoint reports. Diploma in Electronics with ELV experience and IT networking knowledge are required.

Qualifications

• Diploma in Electronics, preferably with Bachelor's in Electrical/Electronics/IT.
• 3 years experience in technical service commissioning or troubleshooting in ELV solutions.
• Knowledge of IT systems networking and databases (Microsoft SQL/Oracle).
• Strong communication, analytical and problem-solving skills.
• Training delivery experience is an advantage.

Responsibilities

• Commission ACS projects across the MEA Region.
• Provide technical support and troubleshooting in line with SLAs and warranty coverages.
• Develop and conduct technical training courses for partners and customers.
• Support R&D pilots product release testing and share knowledge internally.
• Prepare and submit regular checkpoint reports.

Education

Diploma in Electronics

Bachelor's in Electrical/Electronics/IT

Job description

We are looking for a Technical Support & Commissioning Engineer to join our regional team based in the UAE. The role focuses on commissioning Access Control Systems (ACS) projects providing 2nd-level technical support to partners and customers and delivering operator and technical trainings.

Key Responsibilities:

• Commission ACS projects across the MEA Region.
• Provide technical support and troubleshooting in line with SLAs and warranty coverages.
• Develop and conduct technical training course for partners and customers.
• Support R&D pilots product release testing and share knowledge internally.
• Prepare and submit regular checkpoint reports.

Candidate profile:

• Diploma in Electronics (Bachelors in Electrical/Electronics/IT preferred).
• 3 years experience in technical service commissioning or troubleshooting in Extra Low Voltage (ELV) solutions.
• Knowledge of IT systems networking and databases (Microsoft SQL/Oracle).
• Strong communication analytical and problem-solving skills.
• Training delivery experience is an advantage.

Required Experience:

IC