Technical Support Specialist

Seyuh; Dubai, Abu Dhabi; On-site; AED 50,000 - 90,000; Full time

Job summary

A leading company in Dubai is looking for an IT Support Specialist to diagnose technical issues, provide exceptional customer service, and collaborate with IT teams. Ideal candidates should possess relevant qualifications, a strong problem-solving mindset, and excellent communication skills. Join a nurturing environment with competitive pay and professional development opportunities.

Benefits

Competitive salary

Performance bonuses

Health insurance

Dental insurance

Vision insurance

Paid time off (PTO)

Flexible work arrangements

Professional development opportunities

Qualifications

• Bachelor's degree in IT or related field preferred.
• Proficiency in Windows, macOS, and Linux OS.
• Familiarity with basic networking.

Responsibilities

• Diagnose and resolve technical issues with hardware, software, and networks.
• Provide guidance to customers via phone, email, or chat.
• Create and update technical documentation.

Skills

Problem-solving

Analytical abilities

Communication

Patience

Education

Associate/Bachelor’s degree in IT, Computer Science, or related field

Tools

Helpdesk software (Zendesk, Freshdesk, Jira)

Cloud services (Microsoft 365, Google Workspace, AWS)

Job description

Bachelor of Science(Computers), Any Graduation

Nationality

Any Arab National

Any

Competitive salary, Performance bonuses, Health insurance, Dental insurance, Vision insurance, Paid time off (PTO), Flexible work arrangements, Professional development opportunities

Vacancy

Job Description

• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Provide step-by-step guidance to customers via phone, email, chat, or in-person.
• Install, configure, and update software and operating systems.
• Assist with account setup, password resets, and access management.
• Deliver exceptional customer service while maintaining professionalism and patience.
• Document support requests, solutions, and troubleshooting steps in a ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Perform routine system checks and maintenance tasks.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Assist in testing and deploying new software/hardware solutions.
• Work closely with IT teams to improve support processes.
• Train end-users on new technologies and best practices.
• Participate in team meetings and contribute to continuous improvement initiatives.

Desired Candidate Profile

• Associate/Bachelor’s degree in IT, Computer Science, or related field preferred.
• Proficiency in Windows, macOS, and/or Linux OS.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Familiarity with helpdesk software (Zendesk, Freshdesk, Jira, etc.).
• Experience troubleshooting hardware (laptops, printers, peripherals).
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication.
• Patience and empathy when dealing with frustrated users.
• Knowledge of scripting (PowerShell, Bash) or remote desktop tools.
• Experience with cloud services (Microsoft 365, Google Workspace, AWS).

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