Technical Support Spec II -F&B

Ecolab Deutschland GmbH; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

Join a leading global team as a Field Sales Representative - Application Engineer, focusing on food and beverage applications in the UAE. This role involves managing client relationships, providing technical support, and ensuring customer satisfaction. With opportunities for growth and a commitment to workforce diversity, this position supports meaningful challenges while you thrive in a dynamic environment.

Benefits

Comprehensive benefits packages

Paid training program

Long-term career path opportunities

Top-notch safety training

Qualifications

• Bachelors in Engineering or Chemistry.
• 2 years in technical service or field sales support.
• Valid Driver's License required.

Responsibilities

• Provide routine service support to Sales Representatives.
• Develop relationships with key stakeholders in district accounts.
• Support services include sample testing and service report generation.

Skills

Technical support

Relationship management

Problem solving

Data analysis

Communication

Sales skills

Education

Bachelor’s degree or equivalent in Engineering or Chemistry

Tools

Microsoft Office Suite

MS Excel Spreadsheets

Job description

Join Ecolab’s industry leading Food and Beverage team as Field Sales Representative - Application Engineer) in United Arab Emirates and see why Selling Power magazine has consistently ranked Ecolab as a top company to sell for. We’re growing and need talented people like you to help us continue to protect the world’s most vital resources.

In this role, you will be joining a talented team that supports food and beverage applications for a variety of industries. In this position, you will manage and develop long standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. You will have a hands-on approach to service and deliver value through developing and managing technical support to solve customer problems.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
• Access to best-in-class resources, tools, and technology
• Enjoy a paid training program allowing you to learn from successful professionals
• Comprehensive benefits packages in line with market and industry standards
• Opportunity for a long term, advanced career path in service, sales, corporate accounts or management
• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment

What You Will Do:

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans
• Assist Sales Representatives with plant surveys of prospective customers
• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels;
• Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities
• Follow Ecolab safety guidelines and incident reporting requirements

Position Details:

• Candidate must reside in: Dubai / United Arab Emirates
• Route territory will include: GCC & Pakistan
• Travel is required to support sales territory
• Ecolab offers a world class training program designed to provide the tools and resources for you to be one of the best in your field.

Minimum Qualifications:

• Bachelor’s degree or equivalent in Engineering or Chemistry
• 2 years of technical service or field sales support experience
• Must have a valid Driver's License and acceptable Motor Vehicle Record
• Experience working with Microsoft Office Suite

Physical Requirements:

• Must be able to access and be comfortable with working in a variety of conditions and be able to perform the essential duties of the position.
• Must be able to pass a drug screen and physical exam.

Preferred Qualifications:

• Food and Beverage or specialty chemical industry experience
• Working knowledge of food and beverage applications (CIP, COP, Lubrication, … ) would be an advantage.
• Ability to sell value-added products to customers.
• Carry aptitude and confidence to deal with large national and multi-national customers
• Strong technical aptitude
• Experience working with MS Excel Spreadsheets.

About Food & Beverage

See how Ecolab helps make 27% of the world’s processed food safe. In Food & Beverage, you’ll help a wide variety of food, beverage, and brewery processors manage the increasing risks of foodborne illness and contamination. By providing cleaning and sanitizing programs, animal care products, antimicrobial food tissue treatment and many other operational efficiency and product quality programs, Food & Beverage offers the opportunity to work with a combination of innovation and world-class service.

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.