Technical Support-MEA-Himel

Schneider Electric - Global; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to enhance project business across the Middle East and Africa. This role involves providing technical assistance to the sales team, managing customer relationships, and conducting training sessions. The ideal candidate will possess a strong engineering background, particularly in electrical components, and will thrive in a fast-paced environment. Frequent travel is expected, and proficiency in Arabic and English is essential. Join this innovative team to make a significant impact on projects that matter!

Qualifications

• 3-5 years’ technical and/or maintenance management experience.
• Ability to understand and interpret single line and wiring diagrams.

Responsibilities

• Provides technical support to the field sales force.
• Conduct technical training/seminars for customers and government offices.

Skills

Flexibility and responsiveness

Excellent communication skills

Strategic thinking

Teamwork

Analytical skills

Ability to work under pressure

Education

BA/BS Engineering degree

Tools

MS Office

2D or 3D CAD

Job description

We are looking for a candidate that can make a positive impact on our projects’ business in Middle East (UAE, Saudi, Yemen, Bahrain, Oman, Qatar, etc.) and Africa (Egypt, Morocco, Algeria, Tanzania, Ethiopia, Kenya, South Africa, etc.).

The Technical Support

will support the Sales Team across Middle East and Africa in developing the Project’s Channel & Retail through establishing and strengthening relationships with key Stakeholders in Public & Private Sector (including Governmental associations & Public Utilities). The Technical Support will take ownership of specifying our products in Key Public Tenders in Key Markets and handle the whole Bidding process once the Tender is issued (with the coordination of back office in China). The successful candidate will also drive Technical Support Activities across the responsible regions which includes organizing Training/Seminars to customers in different channels. The ideal candidate is an experienced technical expert, with solid experience in the Electrical Market.

Responsibilities:

1. Provides technical support to the field sales force by bringing deep or specific configuration, converting existing customer requirements to match Himel specifications.
2. Monitor and initiate certification processes required locally in coordination with the Local sales and China team.
3. Conduct technical product comparisons between Himel and other brands.
4. Manage customer complaints and provide feedback to the factory.
5. Conduct technical training/seminars and similar activities for customers, end users, universities, government offices, etc.
6. Perform onsite inspections, testing, troubleshooting, and provide recommendations to customers.

Qualifications:

• BA/BS Engineering degree.
• 3-5 years’ technical and/or maintenance management experience.
• Ability to understand and interpret single line and wiring diagrams.
• Technical knowledge in electrical components like MCB, MCCB, ACB, Contactors, Relays.
• Engineering background (panel builder, construction, design, field testing, etc.).
• A wide network of contacts in the Electrical Market.
• Regional exposure in ME & Africa and a basic understanding of the electrical markets’ requirements.
• Experience working in leading companies in the Electrical Industry (e.g., SE, ABB, Legrand, Siemens, Chint, LS, EKF, etc.) or for distributors.

Skills:

• Flexibility and responsiveness in a demanding startup environment.
• Excellent communication and presentation skills.
• Strategic thinking, teamwork, and quick execution with a sense of urgency.
• Result-oriented with strong analytical and presentation skills.
• Ability to work under pressure with minimal supervision.
• Willingness to accept challenges and meet commitments.

Others:

• Frequent travel (at least 30% of working time).
• Native Arabic speaker; fluent in English; French is an advantage.
• Computer skills: MS Office, 2D or 3D CAD.

We are looking for a candidate that can make a positive impact on our projects’ business in Middle East and Africa regions.

The Technical Support

will support the Sales Team across Middle East and Africa in developing the Project’s Channel & Retail through establishing and strengthening relationships with key Stakeholders in Public & Private Sector (including Governmental associations & Public Utilities). The Technical Support will take ownership of specifying our products in Key Public Tenders in Key Markets and handle the whole Bidding process once the Tender is issued (with the coordination of back office in China). The successful candidate will also drive Technical Support Activities across the responsible regions which includes organizing Training/Seminars to customers in different channels. The ideal candidate is an experienced technical expert, with solid experience in the Electrical Market.

Responsibilities:

1. Provides technical support to the field sales force by bringing deep or specific configuration, converting existing customer requirements to match Himel specifications.
2. Monitor and initiate certification processes required locally in coordination with the Local sales and China team.
3. Conduct technical product comparisons between Himel and other brands.
4. Manage customer complaints and provide feedback to the factory.
5. Conduct technical training/seminars and similar activities for customers, end users, universities, government offices, etc.
6. Perform onsite inspections, testing, troubleshooting, and provide recommendations to customers.