Technical Support Lead

Nikkiso; Sharjah; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading provider in the industrial gases sector is hiring a Technical Lead Engineer to support customers in the Middle East. This role entails technical leadership in troubleshooting and maintaining cryogenic equipment, requiring a bachelor's degree in Mechanical Engineering and at least 7 years of experience in the field.

Qualifications

• Minimum 7+ years of related experience in engineering.
• Experience with cryogenic equipment and aftermarket services preferred.
• Ability to read and interpret engineering blueprints.

Responsibilities

• Provide technical support to customers and field engineers.
• Analyze failures and prepare long-term corrections.
• Conduct on-site training for customers.

Skills

Technical Support

Root Cause Analysis

Pumping Systems

Education

Bachelor’s Degree in Mechanical Engineering

Job description

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Job Overview

The Technical Lead Engineer is responsible for providing highly technical support to Aftermarket Services (NCS) customers and field service engineers in the Middle East industrial gases and LNG industry. The position serves as the technical lead during NCS troubleshooting, repair, and maintenance of cryogenic equipment.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Provide technical support for NCS MIDDLE EAST customers, Customer Centers, and field service engineers both onsite and remotely.

· Develop standard tools and procedures leveraging expertise.

· Assist the NCS sales group with technical and commercial bids as needed

· Review workshop teardown reports and assist in failure determination.

· Review Field Trouble Reports (FTR), disposition and follow through with the execution of solutions that meet customer requirements with a high level of quality assurance.

· Provide oversight on Field Service/Field Trouble reports after providing site services.

· Analyze failures and prepare long-term corrections to CARs.

· Perform Root Cause Analysis (RCA) efforts for MIDDLE EAST Customer Center products.

· Maximize reliability in aftermarket servicing of equipment to minimize future down time for customers.

· Act as technical liaison with product companies for warranties, technical issues and make recommendations to deliver solutions and continuous improvement on products.

· Provide on-site training to customers to improve customer’s ability to troubleshoot, effectively operate, and maintain equipment.

· Collaborate cross functionally and with other units to ensure and enhance transparency.

· Work with workshop, and project managers to provide technical oversight on overhauls, repairs and warranties.

· Remain current with new Product Company designs.

· Other duties as assigned.

Qualifications

· Bachelor’s Degree in Mechanical Engineering or equivalent experience

· 7+ Years minimum related experience.

· Experience in practical application of engineering science and technology as it applies to pumping systems or related products.

· Experience in reading and interpreting electrical, mechanical, and process blueprints and related technical documentation.

· Specific experience with cryogenic equipment and aftermarket services highly preferred.

The competencies listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills, and abilities required to perform the essential functions of the job may be accepted.

Work Environment and Physical Demands.

· Stand, walk, sit, talk, hear, type, and write.

· Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.

· Use standard office equipment such as computers, telephones, printers, copiers, etc.

· Lift files and open desk drawers and filing cabinets.

· Lift 50-100 pounds.

· Work in both office and shop environments at customer and company sites.

· Conditions may vary at each location yet are essentially the same as listed.

· Off hour/day availability.

· Travel and stays at customer work and company sites.

Safety Complete safety training requirements.

· Participate in other training as directed by the Company or manager.

· Wear Nikkiso approved PPE as needed.

· Ensure all safety requirements and PPE requirements are enforced as appropriate.

· Address or report safety-related issues and incidents promptly.