Technical Support Executive

ChatPandas, Inc.; Dubai; On-site; AED 146,896 - 220,345; Full time

Job summary

ChatPandas, Inc. is seeking a proactive Technical Support Executive to assist users with their CMS platform for website creation. In this role, you will provide timely technical support, solve user issues, and maintain high customer satisfaction.

The ideal candidate holds a Bachelor’s degree in Computer Science or IT and has experience in technical support, ideally in software or web development. Familiarity with HTML, CSS, and JavaScript is preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Prior experience in a technical support role, ideally in software or web development.
• Basic to intermediate knowledge of HTML, CSS, and JavaScript.

Responsibilities

• Provide technical assistance and support to users via email regarding the CMS platform.
• Diagnose and troubleshoot technical issues, guiding users through solutions.
• Collaborate with cross-functional teams to resolve user concerns.

Skills

Problem-solving skills

Communication skills

HTML knowledge

CSS knowledge

JavaScript knowledge

Education

Bachelor's degree in Computer Science or IT

Tools

CMS platforms

Website builders like WordPress or Wix

Job description

Job Overview

We are seeking a proactive and customer-focused Technical Support Executive to assist users with our CMS platform for website creation. The ideal candidate will provide timely technical support, resolve user issues, and ensure a smooth and positive customer experience.

Key Responsibilities

• Provide technical assistance and support to users via email regarding the CMS platform
• Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions
• Escalate complex issues to relevant teams when necessary
• Assist users with website setup, configuration, customization, and feature integration
• Collaborate with cross-functional teams including Development and Product Management to resolve user concerns
• Ensure timely follow-ups and maintain high customer satisfaction
• Take ownership of user issues and ensure they are resolved effectively

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Prior experience in a technical support role, preferably in software or web development
• Basic to intermediate knowledge of HTML, CSS, and JavaScript
• Familiarity with CMS or website builders such as WordPress or Wix
• Strong problem-solving skills with a customer-first mindset
• Excellent written and verbal communication skills
• Ability to explain technical concepts to non-technical users
• Comfortable working in a fast-paced environment and adapting to changing priorities