CMS Support Specialist - Website Setup & Troubleshooting

ChatPandas, Inc.; Dubai; On-site; AED 146,896 - 220,345; Full time

Job summary

ChatPandas, Inc. is seeking a proactive Technical Support Executive to assist users with their CMS platform for website creation. In this role, you will provide timely technical support, solve user issues, and maintain high customer satisfaction.

The ideal candidate holds a Bachelor’s degree in Computer Science or IT and has experience in technical support, ideally in software or web development. Familiarity with HTML, CSS, and JavaScript is preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Prior experience in a technical support role, ideally in software or web development.
• Basic to intermediate knowledge of HTML, CSS, and JavaScript.

Responsibilities

• Provide technical assistance and support to users via email regarding the CMS platform.
• Diagnose and troubleshoot technical issues, guiding users through solutions.
• Collaborate with cross-functional teams to resolve user concerns.

Skills

Problem-solving skills

Communication skills

HTML knowledge

CSS knowledge

JavaScript knowledge

Education

Bachelor's degree in Computer Science or IT

Tools

CMS platforms

Website builders like WordPress or Wix

Job description

ChatPandas, Inc. is seeking a proactive Technical Support Executive to assist users with their CMS platform for website creation. In this role, you will provide timely technical support, solve user issues, and maintain high customer satisfaction.

The ideal candidate holds a Bachelor’s degree in Computer Science or IT and has experience in technical support, ideally in software or web development. Familiarity with HTML, CSS, and JavaScript is preferred.