Technical Support Engineer SL3 Application Owner

Binance; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading global blockchain ecosystem is looking for a Technical Support Engineer / SL3 Application Owner in Dubai. You will be responsible for resolving technical issues, collaborating with multiple teams, and improving service quality in a fast-paced environment. Join Binance to shape the future of financial technology and benefit from competitive salary, continuous learning opportunities, and a dynamic work culture.

Benefits

Opportunities for career growth and continuous learning

Competitive salary and benefits

Work-from-home arrangements

Qualifications

• 4-8+ years of experience in Technical Support or related roles.
• At least 3 years of Unix/Linux experience with shell scripting.
• Minimum 2 years of database experience (Oracle, MySQL).

Responsibilities

• Provide technical support and handle urgent escalations from customers.
• Analyze service tickets, draft RCA reports, and coordinate with teams.
• Continuously improve service quality and operational efficiency.

Skills

Problem-solving

Communication

Troubleshooting

Unix/Linux

Database management

Education

Bachelor's or Master's degree in Computer Science, Math, or related fields

Job description

Technical Support Engineer SL3 Application Owner

Qualification: Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Binance is a leading global blockchain ecosystem, behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 250 million people in 100+ countries, Binance offers industry-leading security, user fund transparency, fast trading engines, deep liquidity, and a wide portfolio of digital-asset products. Our services include trading, finance, education, research, payments, institutional services, Web3 features, and more. We leverage blockchain technology to build an inclusive financial ecosystem that promotes financial freedom and access worldwide.

We are seeking a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team. This role involves investigating and resolving technical issues related to our ecosystem (Binance.com, Mobile Apps, etc.) and collaborating closely with Customer Support, internal Dev/Infra teams, and other stakeholders.

Responsibilities:

• Provide technical support and handle urgent escalations from customers or users in a high-transaction environment.
• Collaborate effectively with stakeholders including customers, product managers, developers, and management.
• Analyze service tickets, identify root causes, draft RCA reports, and follow up on system improvements.
• Coordinate with global product and developer teams on releases, iterations, and roadmaps.
• Prioritize multiple incidents and deadlines in a fast-paced environment.
• Continuously improve service quality and operational efficiency.
• Provide coaching, training, and documentation for support processes.

Requirements:

• 4-8+ years of experience in roles such as Technical Support Engineer, SL3 Engineer, Application Owner, or TechOps Engineer.
• Strong problem-solving skills and systematic approach to troubleshooting.
• At least 3 years of Unix/Linux experience with shell scripting.
• Minimum 2 years of database experience (Oracle, MySQL).
• At least 2 years supporting web or app projects, with knowledge of HTTP, JavaScript, RESTful APIs, JSON, Web Services, TCP/IP, Linux/Unix.
• Understanding of software development methodologies and coding standards.
• Experience with application debugging and troubleshooting.
• Familiarity with technical support processes and escalation management.
• Passion for solving complex customer issues.
• Excellent communication skills for technical presentations and discussions.
• Bachelor's or Master's degree in Computer Science, Math, or related fields.
• Background in Software Development is a plus.

Why Binance?

• Shape the future with a leading blockchain ecosystem.
• Work with top-tier talent in a global, flat-structure organization.
• Engage in innovative, autonomous projects in a fast-paced environment.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits.
• Work-from-home arrangements (may vary based on role).

Binance is an equal opportunity employer and values diversity. By applying, you agree to our Candidate Privacy Notice.

Job Details: Entry-Level, Full-Time, Dubai, United Arab Emirates

Company Website: [Insert URL]

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