Technical Support Engineer – Procash Application

TAT IT Technolgies; Abu Dhabi; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a proactive Technical Support Engineer to enhance support for the Procash application. This role offers the opportunity to work with cutting-edge technologies, including Kony (Temenos Infinity) and Java, while ensuring seamless application performance. As a key member of the support team, you will diagnose technical issues, collaborate with cross-functional teams, and contribute to continuous improvement initiatives. If you are passionate about technology and eager to make a significant impact in a dynamic environment, this position is perfect for you.

Qualifications

• Experience in providing Level 2/3 technical support for Procash application.
• Strong experience with Kony (Temenos Infinity) development and Java.

Responsibilities

• Provide Level 2/3 technical support for quick incident resolution.
• Collaborate with teams to troubleshoot issues in production and UAT environments.

Skills

Level 2/3 Technical Support

Kony (Temenos Infinity)

Java

Mobile Application Technologies

Troubleshooting

Incident Resolution

Performance Analysis

Documentation

ServiceNow

JIRA

Tools

ServiceNow

JIRA

Job description

Job Opening: Technical Support Engineer – Procash Application

We have an urgent requirement for a Technical Support Engineer – Procash Application for our banking client in Abu Dhabi, UAE.

Requirements:

1. Experience in providing Level 2/3 technical support for the Procash application is MUST.
2. The first round involves an online test on Gorilla lasting 1.5 hours. Only candidates prepared for this test should apply.
3. Banking domain experience is highly preferred.

Role Overview:

We seek a skilled and proactive Technical Support Engineer to deliver exceptional support for the Procash application. The ideal candidate will have strong experience with Kony (Temenos Infinity) development, Java, and mobile application technologies. Responsibilities include diagnosing technical issues, collaborating with cross-functional teams, and ensuring seamless application performance.

Key Responsibilities:

1. Provide Level 2/3 technical support, ensuring quick incident resolution and root cause analysis.
2. Collaborate with development and infrastructure teams to troubleshoot and resolve issues in production and UAT environments.
3. Work extensively on applications built with Kony (Temenos Infinity) platform—identify, debug, and resolve mobile and backend issues.
4. Analyze Java backend services and APIs for performance, integration, and errors.
5. Monitor application logs, alerts, and metrics to proactively identify issues.
6. Maintain detailed documentation of issues, troubleshooting steps, and resolutions using tools like ServiceNow or JIRA.
7. Participate in application deployments and post-release support activities.
8. Assist QA and Development teams in defect replication and resolution.
9. Continuously improve support processes and share knowledge through documentation and training.

Skills Required:

Application support, Procash application, Java, mobile application technologies, performance analysis, troubleshooting, incident resolution, documentation, ServiceNow, JIRA, Kony (Temenos Infinity), root cause analysis.