TECHNICAL SUPPORT ENGINEER - OCS SYSTEMS

Duncan & Ross; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Duncan & Ross is seeking a senior SCADA engineer for Dubai rail projects. You will troubleshoot, perform root-cause analyses, and manage SCADA system maintenance and enhancements across multiple project phases.

You will lead IVVQ activities, support OCS T&C technical work, and act as the primary technical escalation contact with clients. Strong communication and documentation skills are essential.

Qualifications

• Bachelor's degree in Engineering, Business or equivalent.
• Minimum 10 years of experience in Metro SCADA system.
• Proven expertise in large-scale infrastructure or metro rail projects.
• In-depth understanding of SCADA systems operations.
• Experience in software version testing, deployment and support in operational settings.
• Strong troubleshooting, problem-solving and analytical skills.
• Able to learn about new technologies quickly.
• Manage and monitor all installed systems and infrastructure.
• Resolve escalated customer complaints without team lead intervention.
• Document troubleshooting and problem resolution steps.
• Participation in providing training to customers as required.
• Client-facing experience.
• Strong written and verbal communication skills.

Responsibilities

• Troubleshooting and resolution of assigned work order.
• Provide Root Cause Analysis for the assigned work order.
• Manage SCADA system-level maintenance and enhancements.
• Lead phases of SCADA development and IVVQ for new software versions.
• Support projects relevant to OCS T&C technical activities.
• Ensure troubleshooting of network and SCADA issues.
• Analyze Obsolescence Report per client requirements.
• Be the primary contact for customer technical queries and guidance on parts.
• Promote awareness of OCS capabilities and improve knowledge.
• Update documentation and procedures as needed.
• Investigate design documentation and software release docs for unclear functionality.
• Represent Project Management at customer progress review meetings.
• Address technical concession requests.
• Support internal and external progress reporting.
• Coordinate technical support at customer sites; attend meetings.
• Participate in training development and planning.
• Ensure product safety requirements are met and safety procedures followed.
• Adhere to health and safety procedures.

Skills

Database

Jira

Linux

Bank

Java

Education

Bachelor's degree in Engineering, Business or equivalent

Job description

Job Responsibilities:

• Troubleshooting and resolution of assigned work order;
• Provide Root Cause Analysis for the assigned work order;
• Manage SCADA system-level maintenance and enhancements;
• Leading different phases of SCADA Development and IVVQ for new SCADA Software versions required as per service requirements;
• Supporting projects relevant to OCS T&C technical activities whenever required;
• Ensuring the troubleshooting of different types of problems related to network and SCADA;
• Analysis of Obsolescence Report as per the client requirement;
• Primary point of contact for customer technical queries not fielded by FSEs technical advice on modification standards component part numbers and support equipment;
• Creating awareness of current capabilities and working towards improving knowledge of the OCS System;
• Updating documentation and procedures whenever required;
• Conducting investigation into design documentation and software release documentation particularly when availability of software functionality is not clear.
• Represent Project Management at Customer progress review meetings.
• Address technical concession requests;
• Provide support to internal and external progress reporting;
• Co-ordinate or undertake (as required) technical support activities at Customer/User sites;
• Attend support and facilitate Customer meetings;
• Participate in training development and planning activities as identified;
• Ensure that any product safety requirements are not compromised by work carried out and that all local safety procedures are adhered to;
• Adhere to relevant Company and Local Health and Safety procedures and maintain vigilance within the workplace to ensure that the working environment remains safe at all times

Key Qualifications:

• A Bachelors degree from an accredited university or college in Engineering Business or equivalent experience.
• Minimum 10 years of experience in Metro SCADA system.
• Proven expertise in large-scale infrastructure or metro rail projects.
• In-depth understanding of SCADA systems operations.
• Experience in software version testing deployment and support in operational settings.
• With strong troubleshooting problem-solving and analytical skills.
• Able to learn about new technologies quickly.
• Manage and monitor all installed systems and infrastructure.
• Resolving escalated customer complaints without the need for team lead intervention.
• Documenting troubleshooting and problem resolution steps.
• Participation in providing training to customers as required.
• Client-facing experience.
• Strong written and verbal communication skills.

Vertical:

Engineering

Key Skills
Database,Jira,Linux,Bank,Java
Employment Type : Full Time
Experience: years
Vacancy: 1