Technical Support Engineer - Location Technologies

HERE Technologies; Dubai; On-site; USD 50,000 - 75,000; Full time

Job summary

HERE Technologies is seeking a Technical Support Engineer to join its global organization. The role involves resolving technical issues, supporting developer communities, and improving product portfolios by offering customer insights. Ideal candidates possess a degree in Computer Science and substantial technical experience, particularly with SQL, GIS, and programming languages like Java and Python.

Benefits

Opportunity to work with extraordinary people

Intellectually challenging problems to solve

Variety in project types and emphasis on innovation

Qualifications

• 5+ years of relevant technical experience, including 2+ years in technical customer support.
• Mobile Application Development experience recommended, plus familiarity with location technologies.
• Business fluent in English.

Responsibilities

• Provides expert resolution to technical issues and supports developers using HERE Location APIs.
• Manages incident response and facilitates root cause analysis.
• Implements customer insights for product development and innovation.

Skills

Problem-solving

Analytical abilities

Troubleshooting

Communication skills

Education

Degree in Computer Science or related fields

Tools

SQL

GIS

DBMS

Java

C++

Python

Job description

Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE’s products and services. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.

Main Responsibilities

• Provides expert, fast, and effective resolution to customers’ technical issues. Operates as the go-to technical expert for HERE products.
• Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
• Manages incident response and escalation. Facilitates root cause analysis.
• Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
• Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.

Who are you?

You are passionate about customer success, excited about learning new technologies and loves sharing knowledge with others.

• Degree in Computer Science or related fields.
• Strong problem-solving, analytical & troubleshooting abilities.
• Solid experience with SQL, GIS, DBMS is required.
• Experience with Java, C++, Python, and web development recommended.
• Mobile Application Development experience, APIs, SDK (iOS / Android) recommended.
• Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
• Excellent oral and written communication skills (technical and non-technical).
• 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
• Business fluent in English.
• Incident and escalation management experience in 24 / 7 mission critical systems.

What do we offer?

• An opportunity to work with extraordinary people
• Intellectual challenging problems to solve
• Variety in the types of projects, lots of innovation and emphasis on making processes efficient

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. - #LI-MS1

As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. This offer and any related claims are subject to the successful completion of a background verification.