Technical Support Engineer (Fresh Graduates)

Hamdan Bin Mohammed Smart University; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Hamdan Bin Mohammed Smart University is seeking a Technical Support Engineer to deliver high-quality support to learners, staff and faculty in Dubai. You will provide first-level assistance, handle tickets, and assist with event setups while coordinating with the IS team.

Responsibilities include server application administration, asset inventory, and training. You will support desktops, printers, scanners, and audiovisual systems, and document testing and issue resolution in English with a

Qualifications

• 1 year of relevant experience in a similar position

Responsibilities

• Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools. Timely and proper logging, follow up and closure of technical support tickets.
• Provide technical support for events organized by HBMSU, including requirements collection, preparation, testing, and support.
• Administration of servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.).
• Regularly maintain hardware/software assets inventory.
• Monitor and maintain audio and video systems; check health and take corrective actions.
• Provide technical trainings as required
• Provide hardware and software support for desktops and end-user devices like printers and scanners.
• End-user testing of various applications and systems; track results, errors, or bugs with other AIT sections.
• Contribute to special projects and document deliverables as needed.
• Report information security incidents to line manager and AIT ISM.
• Adhere to information security and health and safety policies.
• Handle other responsibilities assigned by line manager.

Skills

Desktop support

Windows & Mac

Networking basics

Customer care

Time management

Problem solving

Interpersonal skills

English communication

Arabic advantage

Education

Bachelor’s degree in computer engineering, Computer Science, IT, or related field

ITIL V3 certification

Other certifications (Microsoft, Cisco, Apple, etc.)

Tools

IT infrastructure tools

Job description

The Technical Support Engineer is responsible for providing high-quality technical support to the learners, staff, and faculty members. Also responsible for the administration of server application and providing technical training as needed

• Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools. Timely and proper logging, follow up and closure of technical support tickets.
• Provide technical support for various external/internal events organized by HBMSU. This includes requirements collection, preparation, testing, and support.
• Administration of various servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.).
• Regularly maintain the hardware/software assets inventory.
• Regular monitoring and maintenance of audio and video systems. Check systems health regularly and execute corrective actions when necessary.
• Provide technical trainings whenever required
• Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.
• Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies. Also, communicate and track the test results, errors, or bugs with other AIT sections.
• Perform the assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.
• Report any information security incidents or suspicious behaviors to the line manager and AIT ISM.
• Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.
• Handle any other responsibilities assigned by the line manager.

Required qualification & skills:

ProfessionalExperience of 1 year of relevant experience in a similar position

Education and Academic Qualifi

• cationsBachelor’s Degree in computer engineering, Computer Science, IT, or a related field from an accredited univ
• ersity.ITIL V3 certif
• icationAny other certification will be a plus (Microsoft, Cisco, Appleetc).

Knowledge, Skills & Abilities:

Microsoft Windows, Mac, and general desktop support

• issues.End-user devices like printers and s
• canners.Audio and Video systems like projectors, mixe
• rs, etc.DNS, TCP/IP, and other networking c
• oncepts.Excellent customer care
• skills.Time and project management
• skills.Analytical and problem-solving
• skills.Interpersonal, communication, and soft
• skills.Ability to work under pressure and in a diverse
• culture.Excellent communication skills in English languages; Arabic language is an advantage.