Technical Support Engineer - End User Support

Intertec Softwares; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

Intertec Softwares is looking for a Technical Support Engineer to provide end-user support and ensure effective troubleshooting of hardware and software issues. Qualified candidates will be hands-on with Windows and MAC OS, possess CCNA, MCSA, and CompTIA A certifications, and excel in communication and customer service.

Qualifications

• Hands-on experience in Windows and MAC OS.
• Experience supporting end-users, including Top Management.
• Good communication skills, both verbal and written.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Provide technical support to end-users via phone/email/in-person.
• Diagnose and resolve hardware and software issues.

Skills

Windows

MAC OS

KPIs

SLAs

ITSM tools

Network security practices

Antivirus programs

Remote troubleshooting

Customer-oriented attitude

Problem-solving

Education

Graduation

Job description

JOB DESCRIPTION

JOB TITLE: Technical Support Engineer

JOB PURPOSE: ENDUSER Support Field Support Engineer

QUALIFICATION: Graduation

CERTIFICATIONS: CCNA MCSA CompTIA A

EXPERIENCE: 4 Years

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Hardware Setup: Install configure and maintain desktop computers printers and other peripherals.
• Software Installation: Install and configure operating systems office applications and other software as required by users.
• System Configuration: Set up user accounts permissions and security settings according to organizational policies.
• EndUser Assistance: Provide technical support to endusers via phone email or inperson. Troubleshoot and resolve hardware and software issues.
• Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higherlevel support if necessary.
• Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
• Network Configuration: Set up and troubleshoot network connections including wired and wireless networks.
• Connectivity Issues: Diagnose and resolve issues related to network connectivity including IP address conflicts and VPN connections.

MANDATORY TECHNICAL SKILLS / COMPETENCIES:

• Candidate must have handson experience in Windows and MAC OS.
• Must have supported endusers Top Management Users.
• Must know about KPIs SLAs and knowledge about ITSM tools like ServiceDesk Plus.
• Good communication skills verbal and written.
• Working knowledge of office automation products and computer peripherals like printers and scanners.
• Knowledge of network security practices and antivirus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problemsolving and multitasking skills.
• Customeroriented attitude.

Required Experience:

Manager