Technical Support Engineer - Building Automation Systems Controls

Johnson Controls; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer in Dubai to provide exceptional support for BAS & Controls systems. The ideal candidate has a Bachelor's degree in Electrical / Electronics Engineering and over 5 years of technical support experience in the field. Responsibilities include assisting customers with pre and post-sales technical queries and offering insights from customer interactions. Fluent English is essential, while knowledge of HVAC systems is a plus.

Qualifications

• At least 5 years of technical support experience in Controls/Building Automation Systems.
• Fluent in English; Arabic is an advantage.
• Experience with HVAC field controllers and/or SCADA systems.

Responsibilities

• Provide technical support to customers for BAS & Controls.
• Set up a support program for accurate and timely assistance.
• Gather feedback for product management and engineering teams.

Skills

Technical acumen

Problem-solving

Communication skills

Data analytics

Education

Bachelor's degree in Electrical / Electronics Engineering

Tools

Metasys System

Tridium Niagara

Job description

What you will do

The MEA Technical Support BAS & Controls is an advance technical support role reporting to the Sales Operations Manage. It is a key role for the MEA region to support our sales & growth initiatives by providing technical support field support technical updates application assistance on current discontinued products and training services for our BAS & Controls Customers.

As a member of this team you will work within a dynamic environment that provides a platform for you to have immediate impact on our customer experience.

How you will do it

As a Technical Support Engineer you will set up a support program in order to provide accurate and timely assistance to our customers with your technical expertise covering both presales and post commissioned technical queries. You have an indepth technical knowledge of Controls/Building Automation Systems. You will be supported through continuous learning opportunities and new product launches. This person will also provide feedback to our product management and product engineering teams based on issues that are reported through the technical support channel.

You are a natural selfstarter problem solver and data/analytics driven with the ability to explain technological concepts to a nontechnical audience combined with a customerorientated attitude.

What we look for

Required

• Bachelor degree in Electrical / Electronics Engineering or equivalent
• Minimum 5 years technical support experience in Controls/Building Automation Systems.
• Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales team channel partners consultants distributors and end users
• Technical acumen with commercial understanding
• Flexible in travelling
• Ability to drive in UAE
• Fluent in English Arabic is an advantage.

Preferred

• What we look for

Required

• Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales team channel partners consultants distributors and end users
• Technical acumen with commercial understanding
• Flexible in travelling
• Ability to drive in UAE

Preferred

• Experience working with the Johnson Controls Facility Explorer System Metasys System or Tridium Niagara product linealthough not necessary would be an advantage.
• Experienced with programing and troubleshooting programs in HVAC field controllers and/or SCADA systems.
• Knowledge and experience of working with protocols used in the HVAC buisness such as Modbus BACnet LonWorks KNX and MBus
• Bachelor degree in Electrical / Electronics Engineering or equivalent

#LIMP1

#LIOnsite