Technical Support Engineer (Autodesk InfoAsset)

Autodesk; United Arab Emirates; Remote; USD 60,000 - 80,000; Full time

Job summary

A global leader in software solutions seeks a Technical Support Engineer to assist customers with Autodesk's InfoAsset Manager software. This role involves providing technical support, creating documentation, and assisting customers on complex projects. Ideal candidates will have a degree in an engineering or science-related discipline and experience in the water and drainage industries. Strong communication and scripting skills (Ruby or Python) are essential. The position offers flexibility with home or office work options.

Qualifications

• Strong enthusiasm for working with IT infrastructure.
• Experience in the water and drainage industries is required.

Responsibilities

• Provide technical support for Autodesk products via phone, email, or web demonstration.
• Produce and maintain Video documentation for self-service options for clients.
• Assist with complex projects requiring advisory services and scripting.

Skills

Excellent communication skills including fluent spoken and written English

Strong presentation skills

Experience in scripting (Ruby or Python)

Ability to work with minimal supervision

Education

Degree in an engineering or science related discipline

Tools

Github

Job description

Job Requisition ID #

25WD90454

Technical Support Engineer (Autodesk InfoAsset Manager software)

EMEA region

Position overview

We are looking for a specialist with experience in our InfoAsset suite of products, including InfoAsset Manager or InfoAsset Planner to join our Customer Success team. This is an exciting opportunity to join a global market-leading software company within the civil and environmental engineering field.

Experience of scripting, particularly in Ruby or Python, would be a significant advantage.

Your work will involve assisting customers in the use of the software, so you will be routinely discussing how they should collect, store, manage and present their data.

All support staff are currently working from home, although you do have the option of being based in any Autodesk European office.

Responsibilities

• Technical Customer Support : Provide support for Autodesk products, by phone, email or web demonstration. Take ownership of enquiries and ensure that they are dealt with in a timely and professional manner. Consult with colleagues within the Customer Success team and in other departments as necessary. For this you will require a comprehensive knowledge of the software, but also an excellent understanding of the application of the software in real world projects. You will be liaising with our development team to ensure that the needs of customer are met in scheduled software releases. On-the-job training will be provided by senior members of the team to fill gaps in knowledge.
• Content Creation : We increasing promote the use of ‘self-serve’ amongst our customers, meaning that they expect a comprehensive suite of videos and written articles which they can access to answer most of their questions. You will be responsible for producing and maintaining this catalogue of material.
• Enhanced Project Support : We partner with many of our customers to assist them in completing what are often very complex projects. These ‘advisory services’ can take many forms, so a flexible approach is required. A common theme is the use of scripting, so you should be familiar with Github and in editing scripts.

Minimum Qualifications

Degree in an engineering or science related discipline

Experience of the water and drainage industries

An enthusiasm for working with IT infrastructure

Excellent communication skills including fluent spoken and written English

Strong presentation skills including the ability to think on your feet

An ability to work with minimum supervision and to meet tight deadlines

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