Technical Support Engineer

Anker Innovations LTD; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consumer electronics company in Dubai is seeking a Technical Support Engineer to provide technical support and build relationships with customers. The ideal candidate will be skilled in resolving technical issues and improving product quality. Proficiency in English and Arabic is mandatory. This role offers a dynamic environment to advance your career in a fast-paced industry.

Qualifications

• Background in electronic information engineering is preferred.
• Knowledge of energy storage, sweeping machines, home security systems, or smart home industry is preferred.

Responsibilities

• Provide technical support for various products in the region.
• Maintain product and technical knowledge in the region.
• Train distributors and repair centers on after-sales support.
• Collect product problems and collaborate with teams for quality improvement.

Skills

English

Arabic

Stress resistance

Self-learning ability

Education

Science and Engineering background

Job description

ABOUT US

Anker Innovations is a multinational consumer electronics company. Our various consumer brands, including Anker, Nebula, eufy, and Soundcore, develop innovative products that are sold worldwide. Today we have over 5000 employees in Asia, Europe, the Middle East and the United States, and we are always looking for top talent to join our team.

ABOUT THIS ROLE

We are seeking a dynamic and experienced Technical Support Engineer. The ideal candidate will have to create long-term, trusting relationships with our customers.

Job Responsibilities:

• Responsible for technical support of various of products in the region, providing rapid solution support to the tier 1 service team, and improving the resolution ratio of technical issues for the tier 1 team;
• Responsible for maintaining product and technical related knowledge in the region, communicating and collaborating with the headquarters technical support team to ensure that the technical knowledge is complete and accurate, and improve the knowledge utilization rate of the tier 1 team.
• Responsible for after-sales repair training and timely answering of technical questions for distributors/resellers and repair centers in the region, and improving the repair and troubleshooting capabilities of distributors/resellers and repair centers;
• Collect TOP product problems and submit to the corresponding product team, and collaborate with the technical team to continuously promote product quality improvement and regional solution closed loop;

Job Requirements：

• Science and engineering background (electronic information engineering major is preferred)
• Strong stress resistance and self-learning ability
• Knowledge of energy storage/sweeping machine/home security system/smart home industry is preferred
• Language: English and Arabic (Mandatory).