Technical Support Engineer

Autodesk; Dubai; Remote; USD 50,000 - 70,000; Full time

Job summary

A global market-leading software company is seeking a specialist for technical customer support. The role involves assisting customers in utilizing the InfoAsset suite, focusing on data management and enhancing project support. Applicants should have a degree in engineering or science and excellent communication skills in English. This position also entails content creation to support self-service for customers.

Qualifications

• Degree in a relevant engineering or science field.
• Experience in the water and drainage industries preferred.
• Strong English communication skills are required.
• Ability to work independently under tight deadlines.

Responsibilities

• Provide technical customer support via multiple channels.
• Develop videos and articles promoting self-service for customers.
• Assist customers with complex projects, including scripting.

Skills

Technical support

Communication skills

Scripting languages (Ruby, Python)

Project management

Content creation

Education

Degree in engineering or a science-related discipline

Tools

GitHub

Job description

Position Overview

We are seeking a specialist experienced with our InfoAsset suite of products, including InfoAsset Manager and InfoAsset Planner, to join our Customer Success team. This role offers an exciting opportunity to work with a global market-leading software company in the civil and environmental engineering field.

Experience with scripting languages such as Ruby or Python is highly advantageous.

Your responsibilities will include assisting customers in utilizing the software effectively, focusing on data collection, storage, management, and presentation.

Currently, all support staff work remotely, but you may choose to be based in any Autodesk European office.

Responsibilities

1. Technical Customer Support: Provide support via phone, email, or web demonstrations. Manage inquiries professionally and promptly, collaborating with team members and other departments. A thorough knowledge of the software and its real-world application is essential. You will coordinate with the development team to ensure customer needs are addressed in scheduled software updates. On-the-job training will be provided.
2. Content Creation: Develop and maintain a comprehensive library of videos and articles to promote self-service among customers.
3. Enhanced Project Support: Assist customers with complex projects, often involving scripting. Familiarity with GitHub and script editing is preferred.

Minimum Qualifications

• Degree in engineering or a science-related discipline
• Experience in the water and drainage industries
• Interest in IT infrastructure
• Excellent communication skills in English, both spoken and written
• Strong presentation skills and quick thinking
• Ability to work independently and meet deadlines

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