Technical Support Engineer

Binance; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading blockchain ecosystem, Binance, is seeking a Tier 3 Technical Support Engineer in Dubai. This role focuses on resolving complex technical issues, collaborating with development teams, and requires a Bachelor's degree in Computer Science alongside 3+ years of relevant experience. Additionally, expertise in troubleshooting large-scale systems and various programming skills is essential.

Qualifications

• 3+ years of experience in relevant technical roles.
• Familiarity with HTTP, TCP/IP, and web technologies.
• Proficient in at least one programming language: Java, Python, or Rust.

Responsibilities

• Provide advanced technical support and ensure timely issue resolution.
• Collaborate with development teams for troubleshooting.
• Create and maintain technical documentation.

Skills

Analytical skills

Debugging

Interpersonal communication

Troubleshooting

Education

Bachelor's degree in Computer Science or related discipline

Tools

Linux

Kubernetes

CI/CD

Job description

Binance is a leading global blockchain ecosystem behind the world s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.

Responsibilities:

• Provide advanced (Tier 3) technical support, ensuring timely issue resolution or escalation.
• Collaborate closely with Tier 1 and Tier 2 support teams for efficient issue management.
• Work alongside backend developers to troubleshoot code-level issues, occasionally assisting in development tasks.
• Design and implement automation tools to streamline daily operations and minimize manual intervention.
• Create and maintain clear, accurate technical documentation and knowledge base content.
• Act as a liaison during critical incidents, working closely with development teams to diagnose and resolve issues promptly, ensuring 24x7 stability of our trading platform.
• Continuously explore new technologies and best practices to enhance support efficiency.
  
  

Binance is a leading global blockchain ecosystem behind the world s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.

Responsibilities:

• Provide advanced (Tier 3) technical support, ensuring timely issue resolution or escalation.
• Collaborate closely with Tier 1 and Tier 2 support teams for efficient issue management.
• Work alongside backend developers to troubleshoot code-level issues, occasionally assisting in development tasks.
• Design and implement automation tools to streamline daily operations and minimize manual intervention.
• Create and maintain clear, accurate technical documentation and knowledge base content.
• Act as a liaison during critical incidents, working closely with development teams to diagnose and resolve issues promptly, ensuring 24x7 stability of our trading platform.
• Continuously explore new technologies and best practices to enhance support efficiency.
  
  

Requirements:

• Bachelor s degree in Computer Science or a related discipline.
• 3+ years of experience in technical support, software development, SRE roles or relevant fields.
• Strong analytical and debugging capabilities, with exceptional real-time troubleshooting and diagnostic skills in large-scale trading systems and complex distributed systems.
• Familiarity with HTTP, TCP/IP, and web technologies.
• Proficient with Linux systems, Kubernetes environments, and CI/CD pipelines.
• Skilled in at least one programming language: Java, Python, or Rust.
• Experience with MySQL database operations and query optimization; experience with MongoDB or other NoSQL databases is a plus.
• Excellent interpersonal and communication skills, capable of directly engaging with customers and internal stakeholders.
• Fluent in English.
  
  

Preferred Qualifications

• Experience in Java and Spring Boot development.
• Experience working within microservices architectures and troubleshooting RESTful API integrations.
• Deep understanding of blockchain protocols is highly preferred.
• Passionate about and keenly interested in emerging technologies such as DeFi, Web3, and AI.
  
  

Team Growth Opportunities

• Our team consists of business specialists, infrastructure experts, system engineers, middleware engineers, and algorithm engineers, providing a unique opportunity to quickly grow into a full-stack engineering expert.
  
  

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]