Technical Support Engineer

HERE Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer in Dubai to assist customers with HERE products. The role involves resolving technical issues, supporting developers with APIs, and improving product functionality. Ideal candidates are passionate about customer success, possess a degree in Computer Science, and have over five years of technical experience.

Qualifications

• 5+ years of relevant technical experience, including 2+ years in customer-facing roles.
• Familiarity with location technologies and 24/7 mission-critical systems.
• Excellent oral and written communication skills in Arabic and English.

Responsibilities

• Provides expert resolution to customers' technical issues.
• Supports developers using HERE Location APIs.
• Manages incident response and escalation.

Skills

Problem-solving

Analytical abilities

Troubleshooting

SQL

GIS

DBMS

Java

C++

Python

Web development

Mobile Application Development

Education

Degree in Computer Science or related fields

Job description

Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE s products and services. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.

Main Responsibilities

• Provides expert, fast, and effective resolution to customers technical issues. Operates as the go-to technical expert for HERE products.
• Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
• Manages incident response and escalation. Facilitates root cause analysis.
• Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
• Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.

Who are you?

You are passionate about customer success, excited about learning new technologies and loves sharing knowledge with others.

• Degree in Computer Science or related fields.
• Strong problem-solving, analytical & troubleshooting abilities.
• Solid experience with SQL, GIS, DBMS is required.
• Experience with Java, C++, Python, and web development recommended.
• Mobile Application Development experience, APIs, SDK (iOS/Android) recommended.
• Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
• Excellent oral and written communication skills (technical and non-technical).
• 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
• Native Arabic speaker.
• Business fluent in English.
• Incident and escalation management experience in 24/7 mission critical systems.

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