Technical Support Engineer

Unipesa; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Unipesa, a Dubai-based fintech company, seeks a Technical Support Engineer to ensure smooth operation of client payments, resolve technical issues, and provide first-line support for customers and partners.

Ideal candidates have fintech exposure, API understanding, and strong communication skills to work with cross-functional teams across payment platforms and reporting tools.

Qualifications

• Bank/payment/fintech experience preferred.
• Solid technical skills and understanding of APIs, e-commerce and fintech.
• Basic SQL knowledge (e.g., joins).
• Familiarity with Jira, Confluence, Postman; MS Office proficient.

Responsibilities

• Handle non-standard payment system issues and integrations.
• Monitor client transaction flows and resolve payment processing errors.
• Collaborate with other departments using Jira for internal tasks.
• Provide technical and informational support to clients via chat, email, and messengers.
• Prepare reports and perform payment reconciliations when necessary.

Skills

Problem solving

Attention to detail

Excellent communication

Tools

Jira

Confluence

Postman

MS Office

Job description

We are looking for a Technical Support Engineer with strong problem-solving skills, attention to detail, and excellent communication abilities. In this role, you will provide technical and informational support to clients, monitor transactions, and work closely with internal teams to resolve issues related to payment processing.

About Unipesa

Unipesa is a Dubai-based development company specializing in B2B2C solutions for payment services across the Middle East and Africa (MEA) region. We integrate with local and global payment methods, connect payment agents to service providers, and build communication solutions that enable customer engagement across SMS, messaging apps, and more.

Role Purpose

The primary focus of this role is to ensure smooth operation of client payments, resolve technical issues, and provide first-class support for Unipesa’s clients and partners.

Key Responsibilities

Handle non-standard situations related to payment system operations and integrations.

Monitor client transaction flows, identify and resolve technical errors in payment processing.

Work with Jira to manage internal tasks and collaborate with other departments.

Provide technical and informational support to clients via chat, email, and messengers (e.g., Telegram).

Prepare reports and perform payment reconciliations when necessary.

What We Expect from You

Preferred experience working in a bank, payment system, or fintech company.

Solid technical skills and understanding of APIs, e-commerce, and fintech concepts.

Basic SQL knowledge (e.g., performing table joins).

Familiarity with Jira, Confluence, Postman; confident user of MS Office.

Excellent communication skills, client-oriented mindset, and proactivity.

Fluent written and spoken English (Upper-Intermediate or higher).

What’s in it for you?

Opportunity to work in a growing fintech company with ambitious goals.

Hands‑on experience in payment technologies and client‑facing support.

Collaborative environment with cross‑functional teams.

Flexible working schedule (during probation and onboarding: 10:00–19:00 MSK).