Technical Support ,

Location Solutions; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Support Engineer to provide top-notch technical support and training for their products. The ideal candidate will have strong customer service skills, technical writing abilities, and a solid educational background in engineering. Join a dynamic team focused on innovation and customer satisfaction.

Qualifications

• Graduate of BSECE or BSCpE is an advantage.
• Highly organized, assertive, and decisive.
• Attention to detail and systematic problem-solving approach.

Responsibilities

• Provide technical assistance and support to customers.
• Conduct technical training sessions and presentations.
• Compile technical drawings and instructions for products.

Skills

Customer-oriented

Presentation Skills

Technical Writing

Problem-solving

Organizational Skills

Adaptability

Education

Bachelor of Science in Electronics and Communications Engineering (BSECE)

Bachelor of Science in Computer Engineering (BSCpE)

Tools

MS Office

Job description

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

Task And Responsibilities

• Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect
• Technical Support – Be part of the Support team
• Technical Training – This will require the candidate to have excellent presentation skills and confidence when speaking in English.
• Technical Writing – Compiling technical drawings and instructions for our products and solutions.
• Provide technical assistance to colleagues within the company when required.
• Answer customer requests using the ERP ticketing system.
• Configuring IOT devices based on the customer’s requirements
  
  

Requirements

• Ability to understand and work with all types of clients.
• Highly customer-oriented.
• Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
• Advanced computer and software skills – MS Office included.
• Attention to detail, systematic approach to problem-solving.
• Professional attitude and behavior, customer-focused.
• Highly organized, assertive, decisive, and patient.
• Ability to build relationships with customers
• Ability to work well both with a group and independently
• Out of the box thinking mindset; is willing to learn and work in a dynamic environment
• Driving License is a plus.
• Graduate of BSECE or BSCpE is an advantage
  
  

Job Category: Business Development Executive

Job Type: Full Time

Job Location: Dubai