Technical Support

Splash Software; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to enhance client experiences. In this dynamic role, you will provide expert troubleshooting and assist clients in navigating technical challenges. Your strong technical knowledge and excellent communication skills will be essential as you manage support tickets and guide clients through service integrations. This position offers flexible working hours within a 24/7 operational framework, ensuring you can contribute to a seamless support experience. If you're passionate about customer satisfaction and enjoy solving problems, this is the perfect opportunity for you.

Qualifications

• Proven experience in supporting B2B/B2C clients in a software service environment.
• Strong expertise in using ticketing systems for issue tracking and resolution.

Responsibilities

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Monitor service status post-integration and address any client queries or issues.

Skills

Technical Support

Communication Skills

Problem-Solving

Microsoft Office Proficiency

B2B/B2C Client Support

Tools

Ticketing Systems

HTTP API

Job description

Join our team as a Technical Support and play a vital role in assisting our clients with their technical needs. In this position, you will provide expert troubleshooting, resolve technical issues, and ensure our customers experience seamless support. Were looking for someone with strong technical knowledge, excellent communication skills, and a commitment to customer satisfaction. If youre ready to make a difference and support clients in navigating technical challenges, this is the role for you.

Key Responsibilities :

• Provide technical support to B2B / B2C clients, ensuring high-quality service delivery.
• Accompany clients through the service integration process, offering guidance and assistance.
• Monitor service status post-integration and address any client queries or issues.
• Efficiently manage support tickets using our ticketing system.
• Utilize Microsoft Office tools proficiently to document, report, and resolve issues.
• Work in rotating shifts, including nights and weekends, to ensure 24 / 7 support availability.

Qualifications :

• Proven experience in supporting B2B / B2C clients in a software service environment.
• Strong expertise in using ticketing systems for issue tracking and resolution.
• Solid understanding and experience in software support for businesses.
• Proficiency in Microsoft Office tools.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a team and adapt to rotating shifts.

Required Skills & Qualifications :

• Language Proficiency : Fluent in English, both written and verbal.
• Technical Acumen : Intermediate knowledge of HTTP API / Socket connection.
• Background : Prior experience as a developer or in a related technical role.
• Problem-Solving : Ability to diagnose and troubleshoot technical issues effectively.
• Communication : Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.

About the Role :

• Location : Dubai, Business Bay, Binary Tower
• Working Time : The working hours are flexible for 24 hours operations