Technical Supervisor

Confidential; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company is looking for a Supervisor to oversee facilities management for mosques, ensuring quality of Hard and Soft Services. This role requires strong technical knowledge in building systems and excellent interpersonal skills to interact with end users and stakeholders, with a focus on compliance and project supervision.

Qualifications

• Minimum 2 years in facilities management or maintenance engineering.
• Experience in supervising facility-related projects.
• Strong technical knowledge of building systems.

Responsibilities

• Conduct daily inspections of mosques for service quality.
• Supervise facility-related projects ensuring compliance.
• Document inspections and user feedback for reporting.

Skills

Observational skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Diploma or Bachelor’s degree in Facilities Management, Mechanical, Electrical, Civil Engineering, or a related field

Job description

Job Summary:

The Supervisor serves as the eyes and ears of the managing agent contract, responsible for inspecting subcontractors’ adherence to contractual obligations across Hard Services, Soft Services, and Project Supervision. Each Supervisor conducts daily visits to their quota of mosques to monitor service quality, ensure customer satisfaction among worshipers and imams, and identify areas for improvement.

Job Description:

• Daily Inspections: Conduct daily inspections of the given quota of mosques to assess Hard Services (e.g., HVAC, electrical, plumbing systems) and Soft Services (e.g., cleanliness, landscaping), ensuring contractual, operational and safety standards are met.
• Project Supervision: Monitor and support facility-related projects, such as mosque renovations or system upgrades, ensuring technical specifications are followed and issues are resolved promptly.
• End-User Engagement: Interact with worshipers, imams, and mosque management to gather feedback on facility conditions (Hard and Soft Services) and address concerns to ensure user satisfaction.
• Quality Assurance: Inspect the quality of Hard Services and Soft Services across the portfolio of mosques, ensuring high standards are maintained.
• Technical Leadership: Act as the technical support for troubleshooting and resolving issues related to Hard Services, coordinating with subcontractors for timely and effective solutions.
• Maintenance Coordination: Work with subcontractors to schedule and oversee preventive and corrective maintenance for Hard Services and monitor Soft Services delivery in accordance to contracts and industry standards.
• Reporting: Document inspection findings, project progress, and user feedback, providing detailed reports to the Assistant Manager on Hard Services, Soft Services, and projects.
• Compliance: Ensure all maintenance and project activities comply with safety regulations, Islamic cultural requirements, and contractual standards.
• Team Collaboration: Work closely with the Engineer and Assistant Manager to ensure seamless coordination across all service and project activities.
• Emergency Response: Availability in case of emergency to provide with technical support, particularly around prayer times, to address urgent issues in Hard or Soft Services.

Required Criteria:

• Diploma or Bachelor’s degree in Facilities Management, Mechanical, Electrical, Civil Engineering, or a related field.
• Minimum of 2 years of experience in facilities management or maintenance engineering, with exposure to Hard Services and Soft Services.
• Experience in supervising or supporting facility-related projects.
• Strong observational and analytical skills to assess service quality and contract compliance.
• Strong technical knowledge of building systems (HVAC, electrical, plumbing, etc.).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills for engaging with end users and stakeholders.
• Valid UAE Driving License.
• Fluency in English and Arabic.