Technical Service Manager Perfect Welding

Fronius; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Technical Advisor to provide expert advice and support in the welding sector. In this role, you will engage with customers, distributors, and dealers, ensuring the successful integration of welding systems and providing after-sales support. Your expertise in troubleshooting and technical sales will be crucial in enhancing customer satisfaction and driving sales growth. This position offers an exciting opportunity to work closely with clients in the Middle East, develop relationships, and contribute to innovative solutions in welding technology. Join a dynamic team and make a significant impact in a growing market.

Qualifications

• 3-5 years of experience in technical sales, preferably in welding.
• Strong electrical knowledge and proficiency in English required.

Responsibilities

• Provide technical advice and support for customers and distributors.
• Responsible for after-sales activities and customer satisfaction.
• Conduct technical training events for clients in the region.

Skills

Understanding of welding processes and equipment

Troubleshooting technical issues

B2B business experience

Relationship management

Excellent communication skills

Ability to explain technical concepts

Presentation skills

Customer satisfaction focus

After-sales support

Analytical skills

Understanding of cultural nuances

Certifications in welding technology

Education

3-5 years in technical sales

Electrical knowledge

Proficiency in English

Knowledge of Arabic or regional languages

Familiarity with CRM software

Microsoft Office Suite proficiency

Tools

CRM software

Microsoft Office Suite

Job description

As we don't have a legal entity in the UAE this collaboration will be based on a service agreement between Fronius and the independent Technical Advisor.

Tasks & Responsibilities

Functional

• Providing technical advice for customers, distributors, and dealers
• Welding / technical software commissioning / system integration
• Operating and programming robot control units + Automation (mainly Cladding & Orbital)
• Arranging technical training events for distributors, dealers and end clients in the region
• Welding / electrical / mechanical and software technical installation / commissioning / verification, production support, creating parameters of mechanized welding systems
• Co-operation to generate sales and contracts in coordination with Representative
• Providing support for complex system configurations
• System integration on location
• Interface between Representative and ESM, TechSupport International & Automation
• Mechanized welding using Fronius system controllers (standard components)
• Being the first contact point for all service issues from PW from all countries in the Middle East in coordination with Fronius International
• Responsible for after- and presales activities of PW
• Being involved in all presales discussions of the big projects for PW, the automation systems and robotics
• Responsible of all kind of services in regards to automation products and systems as well as robotic welding systems

You will report directly to the responsible Export Sales Manager for the region.

Skills & Requirements

Skills :

• Understanding of welding processes and equipment
• Ability to troubleshoot and solve technical issues related to welding equipment
• Experience in B2B business, preferably in the welding or industrial equipment sector
• Ability to develop and maintain relationships with key clients
• Excellent verbal and written communication skills in English
• Ability to explain complex technical concepts
• Presentation skills for demonstrations and client meetings
• Strong focus on customer satisfaction
• Ability to provide after-sales support and handle customer complaints effectively
• Analytical skills to assess customer needs and provide appropriate solutions
• Understanding of cultural nuances in the Middle East
• Certifications in welding technology or engineering (preferred)

Requirements :

• Minimum of 3-5 years of experience in technical sales, preferably in the welding industry
• Electrical knowledge
• Proficiency in English
• Knowledge of Arabic or other regional languages is a plus
• Proficient in using CRM software and other sales tools
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
• Willingness to travel extensively within the Middle East region
• Valid residency status or ability to obtain a work visa for the UAE
• Strong team player with the ability to work independently
• High level of self-motivation and initiative