Technical Service Engineer

Lami Packaging (Kunshan) Co., Ltd.; Dubai; On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in packaging technology is seeking a skilled technical service technician to ensure the operation of filling machines. The role involves providing premier support and solutions to customers while managing operational costs and maintaining high quality standards. The ideal candidate will demonstrate strong problem-solving skills, extensive knowledge of filling machines, and effective customer relationship management.

Qualifications

• 5-8 years hands-on experience with filling machines.
• Familiarity with various Lamipak models.
• Ability to interpret mechanical/electrical diagrams.

Responsibilities

• Provide high-quality technical service for filling machines.
• Manage customer operational costs and satisfaction.
• Execute and complete all relevant reports in a timely manner.

Skills

Technical service

Problem-solving

Customer relationship management

English communication

Education

Knowledge of filling machines

Mechanical tools proficiency

Job description

Responsibilities

Provide high-quality technical service to ensure effective and reliable operation of filling machines at customer sites, including reinstating the equipment into the production environment.

Perform site services for customers as required, including analyzing, troubleshooting, and problem-solving.

Manage customers' operational costs and ensure a high level of customer satisfaction by delivering high-quality services.

Maintain continuous positive relationships with customers, including providing support and follow-up on their concerns and problems.

Execute and complete all relevant reports accurately and in a timely manner.

Emphasize the importance of product quality and ensure a safe working environment.

Qualifications (Education, Knowledge, Working Experience)

1. Comprehensive knowledge of filling machines with 5-8 years of hands-on experience.

2. Familiarity with A3Flex, A3CompactFlex, A3Speed, A1 TBA8, and TBA19.

3. Good understanding of Lamipak products' application on filling machines.

4. Proficiency in using mechanical tools and measurement instruments.

5. Ability to interpret electrical, mechanical, and pneumatic drawings and diagrams.

6. Good English communication skills.