Technical Sales Specialist

RHI Magnesita; Dubai; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading refractory products company in Dubai is seeking a Technical Expert to lead the technical marketing of its products. This role involves developing product strategies, resolving customer issues, and providing technical expertise to enhance customer satisfaction. Candidates should have over 10 years of experience in technical marketing or application of refractories, along with a degree in engineering. The position includes extensive travel requirements and offers a competitive salary in a supportive work environment.

Benefits

Attractive annual salary

Health insurance

Pleasant working atmosphere

Collaborative culture

Qualifications

• At least 10 years of professional experience in technical marketing of refractories.
• Experience in quality management systems.
• Willingness to travel extensively, approximately 40% of work time.

Responsibilities

• Lead technical marketing to define product strategies.
• Resolve customer complaints and coordinate troubleshooting.
• Create technical offers and proposals.

Skills

Technical marketing experience

Problem-solving skills

Customer-oriented approach

Proficiency in English

MS Office skills

Education

Bachelor's or Master's degree in relevant engineering field

Job description

You are a technical specialist with experience in the industry and have a broad expertise in the application of refractory products, preferably in cement, glass, nonferrous, or petrochemical industries. Your excellent cooperation and communication skills enable you to act as an interface between RHI Magnesita and its customers. As a Technical Expert at RHI Magnesita, you will collaborate with the Sales, Engineering, and R&D departments, as well as production plants, with the goal of ensuring customer satisfaction and long-term loyalty.

In addition, you have:

• At least 10 years of professional experience in technical marketing of refractories or in the application of refractories in industrial environments.
• Experience in quality management systems is a plus.
• Bachelor’s or Master’s degree in chemical engineering, mechanical engineering, ceramic engineering, materials engineering, or metallurgical engineering.
• Good MS Office skills.
• Proficiency in English; knowledge of French is advantageous.
• Strong problem-solving skills and a customer-oriented approach.
• Willingness to travel extensively; approximately 40% of work time will be dedicated to visiting customers.

About the job

The primary purpose of this role is to lead the technical marketing of RHI Magnesita products in the region by defining product strategies and implementing targeted actions to improve product performance and maximize profitability within specified timeframes.

Your tasks will include:

• Resolving customer complaints and coordinating product failure analysis, troubleshooting, and solution implementation to ensure customer satisfaction.
• Verifying the effectiveness of corrective and preventive actions.
• Presenting and reviewing products, services, and solutions at key customer meetings to gain a competitive edge.
• Creating technical offers and proposals.
• Providing technical expertise and detailed application knowledge of customer processes and refractory products to support sales activities.

What we bring to the table

We are recognized industry leaders in innovative technology. Our company values its employees highly, fostering a collaborative culture that encourages ideas and initiative. Our leadership style promotes openness, fresh thinking, and proactive behavior. We are pragmatic, positive, and optimistic.

Enjoy challenging and diverse tasks within a multicultural and passionate work environment:

• A responsible position within the Industrial Marketing & Technology Solutions team.
• Attractive annual salary.
• Health insurance.
• A pleasant working atmosphere with a dynamic, motivated, and competent team.
• A respectful and appreciative environment with open decision-making processes.