Technical Project Manager

Star Services LLC; Abu Dhabi; On-site; AED 223,200 - 334,800; Full time

Job summary

Star Services LLC in Abu Dhabi is looking for a Project Manager specializing in infrastructure and security projects. The role involves developing project plans, managing vendor deliveries, and ensuring compliance with IT policies.

The ideal candidate will have 8-10 years of experience in managing complex projects and a Bachelor's degree in Computer Engineering, along with certifications such as PMP or PRINCE2 Practitioner.

Qualifications

• 8-10 years of experience managing infrastructure and security projects.
• Proven track record delivering complex multi-vendor projects.
• Familiarity with project management and ITSM tools.

Responsibilities

• Develop detailed project plans covering scope and timelines.
• Ensure projects comply with cybersecurity and IT governance frameworks.
• Manage vendor deliverables ensuring technical compliance.

Skills

Project planning

Risk management

Vendor coordination

Analytical abilities

Effective communication

Education

Bachelor’s degree in Computer Engineering or IT

Master’s degree in IT Management or Project Management

Tools

PMO365

MS Project

Azure DevOps

ServiceNow

Job description

Key Responsibilities

A. Project Planning & Technical Delivery

• Develop detailed project plans covering scope, timelines, milestones, and resource requirements in line with PMO standards.
• Translate technical requirements into actionable project deliverables, ensuring alignment with architecture and security frameworks.
• Manage end-to-end delivery of infrastructure projects such as network refresh, AV systems upgrade, cloud migration, backup expansion, and security solutions (e.g., Palo Alto, F5, Cisco ISE, ExtraHop, Gigamon).
• Oversee configuration, testing, and deployment activities, ensuring compliance with the Company’s IT policies and standards.

B. Technical Governance & Quality Assurance

• Ensure that all projects comply with the Company’s cybersecurity, ITSM (ISO 20000), and COBIT governance frameworks.
• Coordinate with the Architecture and Security teams to validate technical designs and ensure interoperability with existing environments.
• Facilitate technical review boards and documentation handover to Operations and Support teams.
• Monitor vendor SLAs, warranty coverage, and performance benchmarks.

C. Stakeholder & Vendor Management

• Serve as the focal point for coordination between internal teams (Infrastructure, Security, Cloud, DX, and PMO) and external vendors.
• Manage vendor deliverables, ensuring contractual compliance and adherence to technical specifications.
• Facilitate project briefings, steering committee updates, and status reports for management visibility.

D. Risk, Change, and Issue Management

• Identify and assess project risks, dependencies, and potential impacts to service continuity.
• Implement change control processes to manage scope adjustments, ensuring traceability and proper approvals.
• Maintain updated risk registers, mitigation plans, and issue logs in PMO365 or equivalent systems.
• Ensure timely escalation and resolution of project constraints or blockers.

E. Handover, Documentation, and Sustainability

• Oversee project closure activities, ensuring full documentation (as-built diagrams, configurations, licenses, warranties) is archived in the Company’s repositories.
• Coordinate operational readiness and handover to IT Operations and Support teams.
• Conduct post-implementation reviews and lessons-learned sessions to support continuous improvement.
• Ensure long-term sustainability through proactive capacity planning and lifecycle management insights.

F. Capabilities

• Drive Innovation: Identify and implement new technologies and digital solutions to enhance business processes, improve service delivery, and create new opportunities for growth.
• Improve Digital Experience: Leverage digital tools to provide seamless, engaging, and personalized experiences for stakeholders, ensuring user‑centric service design.
• Enhance Operational Efficiency: Use digital technologies and data-driven insights to streamline operations, reduce costs, automate processes, and enhance overall productivity.
• Support Business Goals: Align digital transformation initiatives with organizational objectives, ensuring that technology investments drive strategic goals, improve competitiveness, and maximize business value.
• Promote Digital Culture: Foster a culture of innovation, agility, and continuous improvement by encouraging employees to embrace digital tools, upskilling, and a transformation mindset.
• Maintain Demand Planning: Maintain a structured demand planning framework to anticipate and manage IT and digital transformation needs, ensuring resource optimization and alignment with business priorities.
• Execute TSS Strategy: Drive TSS Strategy, ensuring that digital initiatives align with enterprise goals, IT governance, and future technology trends.
• Lead Research & Emerging Trends: Conduct research and benchmarking on digital transformation trends, emerging technologies, and best practices to drive continuous improvement, innovation, and informed decision‑making.

Qualifications & Experience

Education

• Bachelor’s degree in Computer Engineering, Information Technology, or a related technical field.
• Master’s degree in IT Management or Project Management is preferred.

Experience

• 8–10 years of experience managing infrastructure, network, and security projects within large-scale enterprise or government environments.
• Proven track record delivering complex multi-vendor projects involving datacenter, network, cybersecurity, and AV systems.
• Experience coordinating with architecture, security, and operations teams to ensure end-to-end technical alignment.
• Exposure to both waterfall and agile delivery models.

Certifications / Tools

• PMP or PRINCE2 Practitioner certification required.
• Technical certifications preferred: CCNP, CISSP, ITIL, VCP, or equivalent.
• Familiarity with project management tools (PMO365, MS Project, Azure DevOps) and ITSM platforms (Freshservice, ServiceNow).

Competencies

• Strong technical understanding of network, security, AV, and infrastructure systems.
• Excellent project planning, risk management, and vendor coordination skills.
• Ability to manage multiple concurrent technical projects with competing priorities.
• Strong analytical, problem‑solving, and decision-making abilities.
• Effective communication and stakeholder management across technical and business functions.
• Commitment to delivering high-quality, compliant, and future-ready technical solutions.