Technical Program Manager

Sardine; Dubai; Remote; AED 300,000 - 420,000; Full time

Benefits offered by this job

Generous cash and equity compensation

Remote-first culture

Flexible paid time off

Health/dental/vision insurance (US/CA)

Job summary

Sardine is a remote-first leader in agentic risk platforms for fighting financial crime, hiring for a Technical Program/Project Manager to drive enterprise integrations. You will own project plans, coordinate governance, and ensure milestones are met across Engineering, Product, and client teams.

Role focuses on structured communication, risk management, and delivering client-centric outcomes with cross-functional collaboration in a fast-growing startup.

Qualifications

• 7+ years of technical program or project management experience for enterprise clients.
• Experience with formal project management expectations—governance, RACI, milestone-based reporting.
• Fintech, payments, fraud, risk, or compliance experience in a B2B SaaS environment.

Responsibilities

• Own the integration project plan for enterprise engagements, including milestones, dependencies, and timeline.
• Act as the client's trusted point of contact, communicating proactively and surfacing risks.
• Track client-specific product feature requests from intake to resolution with visibility for Engineering/Product.
• Establish RACI and roles/responsibilities upfront on every engagement.
• Coordinate structured communications across Engineering, Product, Integrations, and the client.
• Ensure deliverables and artifacts are organized and owned by the appropriate team.
• Develop fluency in Sardine product to discuss feature requests with clients.
• Report on project health, slippage, root causes, risks, and capacity planning.

Skills

Program management

Stakeholder management

Communication

Organizational skills

Tools

RACI framework

Governance

Job description

Who We Are

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

Our Culture

• We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
• We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
• We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless.

Location

• Remote - Dubai.

About The Role

As Sardine grows with enterprise clients, our delivery process needs to meet the program management rigor that clients expect - formal governance, clear ownership, and predictable reporting - while moving at the pace of a fast-growing startup, not a large legacy vendor.

You’ll own the integration project plan on complex, multi-stakeholder enterprise engagements: milestone deliverables, dependencies, implementation timeline, and tracking client-specific product feature requests through to resolution, all built and maintained in close coordination with the client. You’ll establish RACI and communication cadences, keep Engineering, Product, and the Solutions team pointed at the same critical path, and report honestly on what's slipping and why.

What You’ll Be Doing

• Own the integration project plan for enterprise engagements, including milestone deliverables, dependencies, and implementation timeline
• Be the client’s trusted point of contact throughout the integration: Communicating regularly & proactively, surfacing risks early, and deeply understanding the client’s requirements
• Track client-specific product feature requests from intake through resolution, so tickets filed with Engineering and Product don't get lost or stall without visibility
• Establish RACI and roles/responsibilities upfront on every engagement, so accountability is unambiguous to both Sardine and the client’s project office
• Manage regular, structured communication across Engineering, Product, Integrations, and the client - and manage client expectations proactively rather than reactively
• Ensure deliverables and artifacts are organized, current, and owned by the right person
• Build real fluency in the Sardine product so you can engage as a thought partner on feature requests, not just relay status between the client and the team
• Report on project health: deliverable slippage and root cause, dependency risk, and capacity planning across concurrent enterprise engagements

What You’ll Need

• 7+ years of technical program or project management experience, including time spent managing implementations for large enterprise clients
• Direct experience working inside or against an enterprise client's formal project management expectations - structured governance, RACI, milestone-based reporting - and the judgment to apply that rigor without over-engineering it for smaller or faster-moving clients
• Experience in fintech, payments, fraud, risk, or compliance, ideally at a B2B SaaS company selling into enterprise clients
• Comfort acting as a thought partner to Engineering and Product - able to speak credibly enough about technical dependencies and tradeoffs to help unblock and prioritize, not just track status
• Excellent written and verbal communication skills, with the ability to translate technical status into language an enterprise client's project office and executive stakeholders will trust
• Strong organizational skills and the ability to run multiple concurrent, high-stakes client engagements without dropping details

Benefits We Offer

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc.
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.

To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.