Technical Product Owner - Salesforce

The Emirates Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Salesforce Technical Product Owner to lead product engineering teams. This role involves managing backlogs, guiding stakeholders, and ensuring product integrity while driving business process improvements. The ideal candidate will possess strong functional Salesforce knowledge and a customer-centric mindset, with a proven track record in product ownership. Join a dynamic environment where your skills will not only contribute to the development of innovative solutions but also foster collaboration and growth within the team. If you are passionate about technology and eager to make a significant impact, this opportunity is for you.

Qualifications

• 5+ years of relevant experience in Global Product management.
• 2+ years as a Product Owner/Manager on Salesforce products.

Responsibilities

• Define and prioritize product backlogs, ensuring timely delivery.
• Capture and manage Technical Debt and Non-functional requirements.

Skills

Salesforce knowledge

Product Ownership

Stakeholder Management

Communication Skills

Agile Methodologies

Education

Bachelor's degree in Operations Research, Marketing Science, Information Systems, or e-Commerce

Industry certification (CSPO/SAFe/PSPO)

Tools

Product Management Tools

Job description

Technical Product Owners (TPO) are the front door to multiple product engineering teams, owning the back-logs of work spread across feature, function, non-functional (NFR), BAU, Technical Debt, spikes, and ceremonies. Leading and empowering their teams, the TPO acts as a voice of the customer, partnering with business counterparts to lead the lifecycle for designated technology products and the underlying applications in their domain. We are seeking a Salesforce Technical Product Owner for a business-facing technical role that requires a strategic balance between driving business process improvements and overseeing platform customizations. The TPO should have strong functional Salesforce knowledge, with the ability to elicit business requirements and to guide the business on Salesforce best practice processes and capabilities. The ideal candidate will act as a trusted advisor to stakeholders, ensuring solutions align with business goals while maintaining platform integrity. This role demands the confidence and judgment to push back on non-essential requests, prioritizing high-impact changes and managing stakeholder expectations effectively to deliver scalable, sustainable outcomes.

In this role, you will:

• Be responsible for the story content, acceptance criteria definition, and end story sign-off across team backlogs, ensuring prepared on time for future PIs, refined frequently with the entire team, and prioritized accordingly in alignment with other team backlogs.
• Ensure Technical Debt and Non-functional requirements are captured, refined, and prioritized across all sprints.
• Capture additional BAU, Ceremony, and Spike activities, and incorporate them into team backlogs, within the boundaries of available capacity.
• Prepare contribution to PI demo, in conjunction with other applicable Product Owners.
• Maintain the quality and integrity of features within their technical and team boundaries, ensuring the identification and contribution of risks and dependencies back to the Product Portfolio backlog.
• Attend and contribute to key Product Management meetings, in particular, PI Planning.
• Define metrics to measure the success and performance of prioritized work, ensuring any further BAU iterations can be proposed and prioritized accordingly within the boundaries of available capacity.
• Participate in establishing and growing a community of Product Owners, building an identity for the role, focusing on collaboration, and identifying opportunities for improvement and growth.
• Contribute to the Product Management Communities and their continual evolution to help drive efficient practices and empowered teams.
• Work with your team(s) to identify and capture team-driven innovation ideas, consolidating across peer groups for playback up to the TPM (Technical Product Manager) community.

This job might be for you if you have:

• Bachelor's degree (12+ 3 years or equivalent) in Operations Research, Marketing Science, Information Systems, e-Commerce, or a combination of industry certification and 5+ years of relevant experience in Global Product (CSPO/SAFe/PSPO) trained and certified.
• 2+ years practical experience of working as a Product Owner/Manager on Salesforce products in a team-facing capacity, with a proven record of driving discernible change and delivery, at pace.
• Whilst not essential, some experience working within a Scaled Agile Framework, across multiple initiatives and circa 50+ teams.
• Demonstrated technical or domain expertise, utilizing a depth and breadth of knowledge and practical experience within a specific domain or technical area. Stays up to date with regulatory and other changes in the technical area and understands how they apply to the Emirates group.
• Well-versed with the tools for the Product Management aspects of software delivery.
• Strong and concise communicator at peer, line, and stakeholder levels.
• Build strong relationships with peers and team members.
• Appetite for building and identifying value, with a customer-centric mindset.

Leadership Role: YES