Technical Pre-Sales and Support Engineer (Fleet Management Solutions)

Snaphunt; Dubai; Hybrid; AED 70,000 - 100,000; Full time

Job summary

A client in the aviation industry seeks a Technical Pre-Sales and Support Engineer to drive deployment and adoption of fleet management software solutions. This hybrid role blends client interaction with technical support and requires a proactive individual skilled in IoT and telematics technologies.

Benefits

Work within a global aviation clientele

Learn from industry-leading talent on innovative technologies

Qualifications

• 3-5 years in technical support or pre-sales engineering roles.
• Hands-on experience with telematics devices.
• Knowledge of IoT protocols and basic scripting skills.

Responsibilities

• Provide pre-sales support and deliver technical presentations to clients.
• Conduct requirements workshops and configure telematics devices.
• Coordinate projects and maintain documentation.

Skills

Technical Support

Problem-Solving

Communication

Education

Bachelor’s degree in Engineering, Computer Science, IT, Electronics

Tools

Telematics Devices

GPS

REST APIs

Job description

The Offer

• Work within a company with a global aviation clientele
• Work alongside & learn from best-in-class talent on latest Auto-ID, IoT, Telematics technologies

The Job

Our client is seeking a proactive and technically skilled individual for the role of Technical Pre-Sales and Support Engineer. The successful candidate will support the deployment and adoption of telematics and fleet management software solutions within the aviation ecosystem.

This hybrid role involves client interaction, technical configuration, on-site support, and project coordination, requiring technical expertise and strong communication skills.

Key Responsibilities :

Pre-Sales Support :

• Collaborate with Sales & Marketing to understand client requirements and prepare tailored solutions.
• Deliver technical presentations, solution walkthroughs, and live demos to prospective clients.
• Assist in creating solution documentation, client proposals, and Proof of Concept (PoC) execution.

Solution Configuration & Deployment :

• Conduct requirements workshops and translate functional needs into technical configurations.
• Configure telematics devices according to solution design.
• Set up master data and user access in the platform.
• Support installation teams with device configuration and testing during deployments.

Onboarding & Implementation Support :

• Validate data capture and communication between devices and servers.
• Onboard equipment into the application after validation.
• Coordinate projects and serve as the point-of-contact for stakeholders.
• Maintain project documentation including trackers, plans, and reports.
• Assist in user training and documentation for end-users and operations teams.

Post-Go-Live & Technical Support :

• Provide support post-deployment, including issue resolution and data validation.
• Coordinate with internal teams for escalations and customizations.
• Monitor device-server communication, support middleware verification, and troubleshoot basic issues.
• Review data logic, analyze logs, and support integration tasks.

The Profile

Required Skills and Experience :

• 3–5 years in technical support, pre-sales engineering, field deployment, or implementation roles.
• Hands-on experience with telematics devices from leading OEMs.
• Knowledge of fleet management, asset tracking, or IoT solutions.
• Understanding of GPS, IoT protocols (HTTP/HTTPS, MQTT, TCP/UDP), and REST APIs is advantageous.
• Basic scripting or programming skills (Python, JavaScript, .NET, or similar) are desirable.
• Experience coordinating with installation teams and managing project timelines and documentation.
• Strong problem-solving skills and attention to detail in field deployment and data validation.
• Effective communication with technical and non-technical stakeholders.

Preferred Qualifications :

• Bachelor’s degree in Engineering, Computer Science, IT, Electronics, or related fields.
• Certifications in IoT, Fleet Management, or Project Management are a plus.
• Experience with airport operations, ground handling, or airside vehicle operations is beneficial.

The Employer

Our client provides digital systems that transform information into smart business intelligence for the aviation industry, delivering a competitive advantage.