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Technical Pre-Sales and Support Engineer

Snaphunt

United Arab Emirates

On-site

AED 120,000 - 200,000

Full time

30+ days ago

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Job summary

An innovative firm is seeking a Technical Pre-Sales and Support Engineer to bridge the gap between technical solutions and client needs. In this dynamic role, you will collaborate with sales and marketing teams to tailor solutions, deliver engaging presentations, and support clients through the onboarding and implementation process. Your expertise in telematics and IoT will be crucial as you assist in deploying solutions and providing ongoing technical support. Join a forward-thinking company that values your skills and offers a collaborative environment where your contributions will significantly impact client success and satisfaction.

Qualifications

  • 3-5 years of experience in technical support or pre-sales engineering.
  • Hands-on experience with telematics devices and IoT solutions.

Responsibilities

  • Collaborate with Sales to prepare tailored solution pitches.
  • Deliver technical presentations and assist in creating solution documentation.
  • Provide post-deployment support and monitor device communication.

Skills

Technical Support
Pre-Sales Engineering
Field Deployment
Problem-Solving Skills
Communication Skills

Education

Bachelor's degree in Engineering
Certification in IoT
Certification in Fleet Management
Certification in Project Management

Tools

Telematics Devices
GPS Tracking
IoT Protocols
REST APIs

Job description

Technical Pre-Sales and Support Engineer

Responsibilities:

  • Collaborate with the Sales & Marketing team to understand client requirements and prepare tailored solution pitches.
  • Deliver technical presentations, solution walkthroughs, and live demonstrations to prospective clients.
  • Assist in creating solution documentation, support in preparing client proposals, and Proof of Concept (PoC) execution.

Solution Configuration & Deployment:

  • Conduct requirements gathering workshops and translate functional requirements into technical configurations.
  • Configure telematics devices as per the agreed solution design.
  • Set up master data and user access in the application platform.
  • Support the installation team by providing device configuration inputs and testing support during field deployments and device commissioning.

Onboarding & Implementation Support:

  • Validate data capture and signal communication between device and server.
  • Onboard equipment into the application once the devices are validated.
  • Provide project coordination and act as the point-of-contact for stakeholders during implementation.
  • Maintain and update project documentation including trackers, implementation plans, and progress reports.
  • Assist in user training and documentation for end-users and operations teams.

Post-Go-Live & Technical Support:

  • Provide post-deployment support including issue resolution, data validation, and minor configuration changes.
  • Liaise with internal teams for escalations or customizations where required.
  • Monitor device-to-server communication, support middleware verification and perform basic troubleshooting.
  • Review data collation logic, parse logs or error traces when necessary, and support integration-related tasks.

Required Skills and Experience:

  • 3-5 years of experience in technical support, pre-sales engineering, field deployment, or implementation roles.
  • Hands-on experience with telematics devices, preferably from leading OEMs.
  • Familiarity with fleet management, asset tracking, or IoT-based solutions.
  • Understanding of GPS tracking, IoT protocols (HTTP/HTTPS, MQTT, TCP/UDP), and REST APIs is a plus.
  • Experience in coordinating with installation teams and managing project timelines and documentation.
  • Strong problem-solving skills and attention to detail in field commissioning and data validation.
  • Ability to communicate clearly with both technical and non-technical stakeholders.

Preferred Qualifications:

  • Bachelor's degree in Engineering, Computer Science, IT, Electronics, or related field.
  • Certification in IoT, Fleet Management, or Project Management is a plus.
  • Exposure to airport operations, ground handling or airside vehicle operations is advantageous.

Company Industry:

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area:

  • Business Development

Keywords:

  • Technical Pre-Sales And Support Engineer
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