Technical Operator- Bus & Marine Systems Support

Roads and Transport Authority; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Roads and Transport Authority (Dubai) seeks an IT/ITS Operations Analyst to monitor intelligent transport systems, manage incidents, and coordinate with control centers and field teams to ensure service reliability.

The role covers first-level troubleshooting, data updates, and remote configuration changes, with field visits as needed.

Qualifications

• Diploma required in engineering/ computer field.
• 0-1 years of experience with oral communication.
• Strong communication and coordination skills.

Responsibilities

• Monitor ITS platforms for bus and marine systems and respond to alerts.
• Record and manage technical incidents in the ticketing system.
• Coordinate with control centers, service providers and vendors to verify system status.
• Provide first-level technical support to field operators and escalate major faults.
• Conduct remote schedule updates and configuration changes on field systems.
• Supervise device inventory and asset tracking for ITS equipment.

Skills

Oral communication

Education

Diploma in Electrical Engineering, Electronics and Communication Engineering or Computer Engineering

Job description

Job Purpose

Ensure reliable operation of intelligent transportation systems for bus and marine services by monitoring platforms, managing incidents and data updates, supporting first-level troubleshooting and reporting, and coordinating with control centers, vendors and field teams to meet service expectations.

Strategy

• Define and apply technical incident-priority levels, escalation paths, and response targets in line with approved procedures and service expectations.
• Monitor SLA KPIs and performance metrics for ITS services, highlighting risks and trends to control centers and supervisors for proactive decision-making.
• Analyze performance logs and incident trends to propose efficiency improvements and process refinements for ITS operations.

Operations

• Monitor ITS platforms for bus and marine systems via control dashboards to detect anomalies, data gaps, and service interruptions, responding promptly to alerts from operators, supervisors, and customers.
• Record and manage technical incidents in the ticketing platform, ensuring accurate categorization, documentation, and timely follow-up until closure.
• Coordinate with control centers, service providers, and vendors to verify system status, progress incident resolution, and maintain daily communication on open tickets.
• Provide first-level technical support to field operators, guiding basic troubleshooting steps and escalating major faults to specialized teams or the Chief Engineer per escalation procedures.
• Conduct remote schedule updates and related configuration changes, verifying successful implementation on field systems and addressing any discrepancies or failed deployments.
• Support operation and sustainability of AVM, RTPI, AFC, Nol machines, and smart devices by supervising routine monitoring, identifying recurring malfunctions, and initiating appropriate corrective actions.
• Support development and updating of ITS databases and scheduling data by executing defined data-management tasks and validating data completeness and accuracy.
• Supervise device inventory and maintain accurate asset tracking for ITS equipment, coordinating with relevant teams to update status, movements, and replacement records.
• Support monitoring and follow-up of Nol machine cash-collection status by reviewing system reports, flagging anomalies, and coordinating with responsible units for timely resolution.
• Conduct field visits, when required, to verify operational condition of ITS devices, confirm schedule updates and configurations, and validate completion of maintenance or deployment activities.

Product / Process Improvement

• Participate in pre-deployment testing and rollout of new systems and technical upgrades, documenting results, defects, and user issues for resolution.
• Assist in disaster-recovery testing exercises by executing assigned test steps, validating service restoration, and summarizing outcomes for review.
• Generate daily, weekly, and monthly performance reports and maintenance documentation, consolidating incidents, corrective actions, trends, and changes to support management review and continuous improvement.

Physical Working Conditions

• Undertake field visits to depots, terminals, marine facilities, and control rooms as required to support live troubleshooting, testing, and verification of ITS components.

Education

Diploma in Electrical Engineering, Electronics and Communication Engineering or Computer Engineering

Experience

0-1 years of experience with oral communication