Technical Operations manager - IT Infrastructure

Intertec Systems LLC; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Senior Technical Manager to oversee IT infrastructure and datacenters. This role demands a strong leader with extensive experience in managing large teams and delivering technical solutions. You will be responsible for ensuring seamless operations, disaster recovery planning, and stakeholder management. If you are passionate about technology and leadership, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 15+ years in IT infrastructure and managed services.
• Experience leading teams of 50+ engineers and managers.

Responsibilities

• Manage large enterprise IT infrastructure and datacenters.
• Lead teams in 24x7 operations and critical incident management.

Skills

IT Infrastructure Management

Team Leadership

Disaster Recovery Planning

Windows & Linux Administration

VMware Virtualization

Commvault Backup

Cybersecurity Knowledge

Stakeholder Management

ITIL Knowledge

Analytical Skills

Education

Bachelor of Technology/Engineering in Computers

Bachelor of Technology/Engineering in Electronics

Bachelor of Technology/Engineering in Telecommunication

Job description

Job Title: Senior Technical Manager - IT Infrastructure

Qualifications:

• Bachelor of Technology/Engineering in Computers, Electronics, or Telecommunication

Nationality: Any

Vacancy: 1

Job Description

• Technical Skills:
• Strong architectural understanding and experience managing large enterprise IT infrastructure and datacenters.
• Experience in IT Infrastructure Managed Services environment as a Senior Technical Manager, leading teams of 50+ engineers, leads, and managers.
• Hands-on experience managing 24x7x365 operations, acting as MIM during critical incidents and major changes.
• Experience planning and executing full site-to-site disaster recovery.
• Domain knowledge in compute (Windows & Linux), virtualization (VMware), Commvault Backup, and infrastructure tools/applications.
• Good to have: Domain knowledge in cybersecurity and SOC.

Desired Candidate Profile

• Interpersonal Skills: Strong people management skills with experience managing large teams.
• Stakeholder management, including multi-vendor and OEM management.

• Process Knowledge: Good ITIL and ITSM knowledge.

• Experience: Minimum 15+ years in technical delivery, managed services, IT infrastructure, datacenters, with at least 5+ years of relevant leadership experience.

• Customer Focus: Dedicated to meeting customer expectations and requirements.

• Leadership: Ability to inspire and lead teams to high performance.

• Problem-Solving: Strong analytical skills with strategic and tactical thinking.

• Communication: Excellent verbal and written skills to convey complex technical concepts to non-technical stakeholders.

• Time Management: Ability to manage multiple tasks and projects effectively, meeting deadlines.

Working Conditions

• Environment: Office setting, with potential travel to client sites or other locations.
• Hours: Standard business hours, with occasional evening or weekend work for critical issues or project deadlines.

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Since 1991, Intertec Systems has supported organizations with comprehensive IT solutions and services.

Location: Deira Level 2, Sobha Sapphire Business Bay, Dubai, UAE - 27130